Service Desk Officer

Bundall - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At Infinite Care Residential Aged Care Providers Australia Infinite Aged Care technology underpins the safe efficient and compassionate support we provide to residents and their families. Our Service Desk Officer plays a key role in keeping our people productive by delivering responsive friendly and effective IT support across the organisation.

We are currently seeking a new full time Service Desk Officer to join our IT Team Monday to Friday in our national support office in Bundall on the Gold Coast.

About You

Youre someone who genuinely enjoys helping others and solving problems. You bring patience clear communication and a calm approach to every interaction ensuring users feel supported and confident when navigating technology.

You take pride in delivering highquality service staying organised in a fastpaced environment and working collaboratively with your team. Youre adaptable curious and committed to improving the way IT support is delivered.

To succeed in this role you will have:

A qualification in IT or equivalent experience
Strong troubleshooting skills across hardware software and operating systems
Experience in a service desk or customer-facing IT support role
Excellent verbal and written communication skills
A strong customer service mindset with patience and empathy
Ability to prioritise and manage multiple tasks
Basic understanding of networking concepts
Ability to create or update user guides and documentation
A collaborative team-focused approach
Commitment to secure reliable and highquality IT service delivery
A current drivers licence and car

Employee Benefits

FREE mandatory & selfpaced training modules
Earn extra income via our CareFriends referral program (unlimited referrals)
Discounted Fitness Passport
Employee Assistance Program for wellbeing and financial support
Discounted Health Insurance
Retail fuel and technology discounts via Flare
Attractive salary including car allowance for the right candidate

If youd like more information before applying please contact our recruitment specialist Teri at or.

Required Experience:

Unclear Seniority

We are currently seeking a new full time Service Desk Officer to join our IT Team Monday to Friday in our national support office in Bundall on the Gold Coast.

About You

To succeed in this role you will have: