Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
ABOUT YOU
As a Customer Service Representative youll be organised proactive and confident managing a varied workload. Youll enjoy working in a collaborative environment and take pride in delivering a professional and efficient service to customers.
Youll be comfortable balancing multiple priorities communicating clearly with different stakeholders and taking ownership of your work to ensure tasks are completed accurately and on time.
Required skills and experience:
- Good IT literacy skills with experience using CRM or similar systems
- Previous experience in a customer service and/or sales support environment
- A positive and motivated approach with a willingness to learn and develop
- Able to take ownership of your work demonstrating professionalism and accountability
- Flexible and resilient with the ability to adapt to changing priorities
- Strong organisational skills with good attention to detail
- Experience within a regulated technical or UKAS-accredited laboratory environment is beneficial but not essential
ABOUT THE OPPORTUNITY
This role would suit someone looking to build on their customer service experience within a more structured technical environment.
Youll play a central role in supporting customers and internal teams ensuring enquiries are handled efficiently and work is delivered to a high standard. Youll be trusted to manage your own workload while receiving training and support to develop your technical knowledge over time.
Key activities:
- Handling inbound and outbound client enquiries via telephone and email including technical and production-related queries
- Checking and validating client-submitted data and samples against required standards
- Supporting customers with report queries including explaining technical information clearly
- Completing all tasks accurately and within agreed timelines
- Setting up and maintaining client accounts on internal systems
- Supporting investigations into service or collection-related queries
- Selecting appropriate tests completing final checks and issuing reports (full training provided)
- Ensuring all work meets customer requirements quality standards and company procedures
- Communicating clearly and professionally with both customers and colleagues
- Working with internal and external stakeholders to ensure smooth delivery of services
- Building strong working relationships to support effective collaboration
- Supporting multiple teams to ensure work is delivered to a high standard and within agreed timescales
WHAT WE OFFER
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision pace and passion. We are working to make the world Ever Better ensuring the quality safety and sustainability of products and services used by millions of people around the world.
Competitive salary/benefits
Development and career opportunities around the Globe
Working in a highly motivated team and dynamic working environment
Alongside a supportive team environment and opportunities to develop your skills our Wilton site offers a great working environment with excellent on-site facilities including:
- Access to an on-site gym
Canteen facilities
Attractive outdoor spaces to enjoy during breaks
We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race colour religion sex or national origin.
Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies
Required Experience:
Unclear Seniority
Key Skills
About Company
Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' oper ... View more
