Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
ABOUT YOU
As a Customer Service Representative you will be a proactive and organised individual with a strong customer service mindset and a professional approach to communication. You will be comfortable managing multiple activities simultaneously and working collaboratively across teams to ensure customer and business requirements are met.
Required skills and experience:
Good IT literacy skills with experience using CRM or similar systems
Previous exposure to a customer service and/or sales support environment
Highly motivated with a positive and energetic approach to work
A self-starter who demonstrates integrity accountability and professionalism
Flexible and resilient able to adapt to changing priorities and business needs
Highly organised with strong attention to detail
Experience within a regulated technical or UKAS-accredited laboratory environment is beneficial but not essential
ABOUT THE OPPORTUNITY
As a Customer Service Representative we are looking for a customer-focused professional with the ability to manage priorities and meet deadlines in a fast-paced regulated environment. You will take ownership of the workload allocated to you ensuring tasks are completed accurately and escalated appropriately where required while delivering a consistently high standard of service to our customers.
Key activities:
Handling inbound and outbound client correspondence by telephone and email in relation to technical and production-related enquiries
Validating client-submitted data and samples against accredited and/or customer requirements
Providing guidance to clients regarding reports including technical content and requirements
Completing departmental activities accurately and within agreed timelines
Setting up and maintaining client accounts on internal systems
Supporting investigations into collection or service-related disputes
Selecting appropriate tests completing final checks and issuing reports based on client-supplied information (training provided)
Ensuring all work complies with customer requirements quality standards and company procedures
Communicating clearly and professionally with clients and colleagues at all levels
Liaising with internal and external stakeholders to ensure effective information flow and timely completion of work
Building and maintaining strong working relationships to support ongoing collaboration and service delivery
Supporting multiple departments and stakeholders to ensure projects are delivered to a high standard and within agreed timescales
WHAT WE OFFER
Join Intertek and become part of our global network of inspiring and entrepreneurial are a global family that values diversity and we thrive working together with precision pace and are working to make the world Ever Better ensuring the quality safety and sustainability of products and services used by millions of people around the world.
- Competitive salary/benefits
- Development and career opportunities around the Globe
- Working in a highly motivated team and dynamic working environment
We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race colour religion sex or national origin.
Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' oper ... View more
