Workforce Planning Real-Time Lead
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a Workforce Planning RealTime Lead to provide dedicated realtime workforce oversight within a client environment. This role is focused on intraday performance management responsiveness to incidents and variances and clear realtime reporting to support operational decisionmaking. This role has a direct impact on service level outcomes responsiveness to incidents and operational stability within a client environment.
What Youll Be Doing;
- Providing endtoend realtime workforce oversight and decisionmaking within a contact centre environment
- Managing intraday changes incidents and performance variances
- Improving responsiveness to volume fluctuations and operational risks
- Delivering realtime and endofday workforce reporting
- Partnering with operational leaders to support immediate outcomes
What Youll Bring;
- Strong capability in realtime workforce operations within a contact centre
- Experience managing intraday performance in highvolume environments
- Confidence making operational decisions under pressure
- Experience working with workforce management systems
- Exposure to Calabrio Zendesk and/or LivePerson
The Mindset Youll Have;
- Calm and decisive in fastpaced environments
- Accountable for realtime outcomes and recovery actions
- Practical and solutionsfocused in approach
- Comfortable working directly with operational stakeholders
- Adaptable to changing demand and priorities
Whats in it for you;
- Sixmonth contract with immediate operational impact
- Embedded role within a client environment
- Hybrid working arrangement with onsite collaboration
- Opportunity to influence realtime workforce performance
Applicants will be contacted as they apply for more details or a confidential conversation please reach out to
About Us;
Symbos is a dynamic and fastpaced group of businesses committed to delivering service excellence across contact centre operations legal services software solutions and customer engagement. Our group includes four key brands: Recoveriescorp Symbos Connect Mason Black Mendelsons Lawyers and Sourcewiser. With a strong focus on compliance innovation and collaboration we deliver tailored solutions across a range of industries to meet our clients unique needs. We believe in the power of great people and are proud to work with talented professionals who drive our success.
We understand that in order to achieve our mission we must engage a workforce that represents the diverse communities and customers we support. Thats why we are committed to ensuring everyone is treated fairly with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages nationalities abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA community.
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
About Company
Recoveriescorp is a contact centre specialising in receivables management solutions and insurance claims recovery services. We provide innovative and tailored end-to-end solutions for our clients.
