Executive, IT Operations (Audio-Visual)
Share
Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
NTU is a world-class research-intensive university located in Singapore consistently ranked among the top universities in Asia and the world. We are home to over 33000 students and 10000 staff offering a vibrant and dynamic work environment for individuals seeking to advance their careers.
We are seeking a motivated Executive IT Operations (Audio-Visual) to join our dynamic team in the NTU Shared Services (NSS) Information Technology Division. We are a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative operational and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes enhance operational efficiency and deliver high-quality services to support NTUs core mission of education and research.
If you have the required skills and experience and are excited about this opportunity we invite you to submit your application today!
Key Responsibilities:
Run shared service delivery operations
Ensuring that assigned operations run seamlessly.
Managing the implementation of shared service delivery changes and maintenance routines as agreed upon.
Provide on-site IT/AV support for service disruptions in common teaching facilities tech lounge and within the university.
Troubleshoot and resolve equipment malfunctions and software errors to restore service.
Deliver ad-hoc IT/AV support as required including event support video conferencing and meeting assistance.
Maintain service level agreements and service improvements; and other areas
Maintain service-level objectives and targets monitoring these objectives to ensure that requirements are met or exceeded.
Deliver exceptional customer experiences by effectively communicating and applying excellent service standards when handling requests and incidents. Proactively follow up post-resolution to confirm customer satisfaction.
Manage administrative tasks and maintain detailed records of IT/AV issues and resolutions.
Create and update technical documentation for equipment configuration.
Enable asset management with the tracking of IT/AV equipment inventory and movements.
Requirements:
Minimum of 2 years IT operations experience and a Diploma in Information Technology or Audio-Visual related field.
Entry-level candidates are welcome to apply.
Good technical knowledge in the following areas:
Audio equipment: microphones speakers mixers amplifiers
Video equipment: projectors screens cameras video switches
Control systems: Crestron Extron
Video conferencing: platforms (Zoom Teams etc.) codecs
Networking: basic understanding of network infrastructure
Computer systems: hardware software operating systems
Troubleshooting: identifying and resolving technical issues
Event planning and execution: coordinating AV for events
Good teamwork and interpersonal skills.
Good oral and written communication abilities.
We regret to inform that only shortlisted candidates will be notified.
Hiring Institution: NTU
Key Skills
- Routing Protocols
- SAAS
- System Design
- Computer Networking
- Visio
- IP Networking
- Autocad
- Budgeting
- Project Coordination
- Document Management
- Sales Support
- Troubleshooting
About Company
Nanyang Technological University is one of the top universities in Singapore offering undergraduate and postgraduate education in engineering, business, science, humanities, arts, social sciences, education and medicine.
