Student Services Specialist (Testing Center Coordinator) (pos#0081019)

Title: Student Services Specialist (Testing Center Coordinator)

Position Number:

Hiring Unit: Academic Affairs/KILOHANA

Location: UH Hilo

Date Posted: February 22 2026

Closing Date: March 6 2026

Salary: salary schedule and placement information

Full Time/Part Time: Full Time

Temporary/Permanent: Permanent

Other Conditions: Appointment to begin approximately March 2026 pending position clearance and availability of funds.

Position Overview

he University of Hawaii at Hilo (UH Hilo) is a public liberal arts and sciences university on the Island of Hawaii known for its unique blend of cultural immersion and research opportunities leveraging the islands extraordinary geological biological and cultural diversity. It is a comprehensive regional university within the ten-campus University of Hawaii system focusing primarily on high-quality baccalaureate and select postgraduate education including distinctive programs in areas like marine science geology astronomy and Hawaiian language revitalization.

Kilohana: The Academic Success Center promotes the learning and retention of students by encouraging students to become independent and motivated learners through supplemental academic instruction academic skills development and access to academic resources available through the Center and its staff.

The Testing Center is an academic resource available by appointment to all UH students who need a proctored setting for make-up exams exams for distance learning courses and exams requiring addition some proctored professional testing is available to community members.

Duties and Responsibilities

1. Manage Testing Center personnel facilities equipment safety and daily administrative tasks.
2. Securely and correctly administer and proctor exams in various mediums including make-up distance learning professional and ADA accommodated exams including evening and weekends
3. Adhere to FERPA and all campus state/federal and test agency security and confidentiality regulations.
4. Respond to all internal and external communications and service requests available through the Testing Center.
5. Coordinate receipt security and transmission of exams; maintain and update testing equipment; immediately submit repair requests.
6. Hire train and supervise student assistants and proctors monitor review and approve student employee time sheets and manage student payroll within allotted budget
7. Oversee established fee assignments revenue collection fiscal tracking and budget compliance; solicit manage and maintain third-party vendor agreements in consultation with appropriate supervisors
8. Track and analyze data to generate reports on operations performance maintenance finances and other related activities.
9. Ensure Testing Center website accuracy outreach marketing and unit activities in alignment with Kilohanas vision and mission statements.
10. Work with Kilohana and other UH Hilo/UH System offices on planning and operational coordination.
11. Other duties as assigned

Minimum Qualifications

Desirable Qualifications

To Apply: Click on the Apply button on the top right corner of the screen to complete an application and attach each required document. A complete application must include:

Please do not include any self-identifying photos. Please redact references to Social Security number and birth date on transcript copies. Copy of diplomas will NOT be accepted. Documents issued from an institution outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services Inc. verifying the degree equivalency to that of an accredited institution within the USA. Expense of the evaluation shall be borne by the applicant. All requested documents/information become the property of the University. All minimum qualifications must be met by the closing date. Incomplete applications will not be considered. Failure to submit all required documents and reference information shall deem an application to be incomplete.

Note: If you have not applied for a position before using NeoGov you will need to create an account.

Inquiries: Karla Hayashi

The University of Hawaii is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment including on the basis of veteran and disability status. For more information visit: is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act annual campus crime statistics for the University of Hawaii may be viewed at: or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement bargaining unit members receive priority consideration for APT job vacancies. As a result external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawaii complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information please refer to the following link: