Showroom Manager

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Middleby Residential is a leader in luxury home appliances showcasing its prestigious brands in immersive state-of-the-art showrooms across the United States. These spaces serve as brand experience centers for homeowners chefs designers builders architects and dealers. As the senior team member onsite the Showroom Manager is responsible for managing all daily operations leading the showroom team ensuring exceptional customer experiences and executing a wide range of eventsfrom live cooking demonstrations to dealer and industry trainings. This person ensures that: products are displayed effectively; key visitors budget and marketing targets are met. This role requires a polished professional who can provide hospitality-level service operational leadership and strong collaboration with sales marketing and culinary teams.

1. Showroom Leadership & Operations

Serve as the senior representative and point of contact for all showroom activities.
Maintain a premium environment aligned with the Middleby Residential brand.
Oversee day-to-day showroom operations cleanliness scheduling inventory of marketing materials training standards and appliance readiness.
Coordinate closely with district sales managers (DSMs) marketing and event coordinators to ensure appropriate event attendance and budgeting both pre- and post-event.
Train and supervise showroom staff to ensure consistent customer service product training and operational excellence.

2. Customer Experience (Retail & Trade)

Ensure all guests are welcomedretail customers and trade professionalswith hospitality enthusiasm and expert guidance.
Listen attentively to client needs and tailor the showroom experience accordingly.
Provide product education and gather client information for follow-up by regional sales teams.
Facilitate virtual showroom tours and live product demos via Teams or Zoom for remote clients.
Support brand loyalty by offering resources such as spec sheets literature and promotional gift programs (e.g. cookware gifts).

3. Culinary Demonstrations & Education

Coordinate and host live cooking demonstrations to help clients experience products firsthand.
Schedule demonstrations for prospective buyers existing owners and culinary training sessions as appropriate.
Support virtual cooking sessions hosted by showroom chefs for clients using their new appliances.

4. Sales & Dealer Support

Support regional dealer relationships by coordinating and hosting sales trainings in partnership with DSMs and VPs.
Manage logistics including agendas catering (via BEOs) training materials and event communications.
Ensure training events are executed professionally and follow Middleby standards with minimal acceptable attendance and approved ratio of guests to MidRes employees.

5. Designer & Industry Events

Collaborate with the Trade Liaison Team (TLT) to plan and execute trade events such as: Designer training sessions (single or multi-day); Networking events with ASID NKBA IDS etc.; National Mains events for design professionals.
Cultivate regional trade relationships to include designers architects builders and landscape architects sharing contacts and opportunities with sales and TLT.
Ensure agenda catering special requirements and follow-up are managed to the highest standard and work within MidRes budget and attendance standards.

6. External & Private Event Hosting

Review and approve third-party requests to use the showroom space.
Evaluate each event request based on alignment with Middlebys brand and operational considerations.
Coordinate logistics including availability staffing and culinary support as needed.

7. Display Management

Maintain best-in-class showroom displays ensuring new products are incorporated in a timely manner and on budget.
Manage and optimize showroom displays to enhance customer experience and drive sales.
Maintain inventory levels of sales enablement tools finish samples brochures and swag ensuring accurate stock records and timely restocking.

8. Marketing

Develop engaging social media content to draw in visitors from the region.
Coordinate with marketing team to develop promotional strategies and showroom events.

Requirements

Bachelors degree in marketing or business desirable.
Strong sales and customer service experience preferably in a showroom or retail setting.
Former experience working with interior designers a must.
Knowledge of product display techniques and showroom management best practices.
Excellent leadership and team management skills.
Strong communication and relationship building skills; excellent presentation skills.
Self-motivated proactive and resourceful with a positive professional attitude.

Required Experience:

Manager