Deputy ManagerClaims Concierge

Deputy Manager Claims End to End

• Location: Any Location (Pune/Mumbai/Bangalore)
• Requirements:
  • Excellent communication skills with 8 years of work experience.
  • Must currently be working as a Deputy Manager (DM) on paper for at least 2 years.
  • Team handling experience is mandatory.
  • Strong knowledge of insurance claims (General Liabilities Auto/Motor Direct & Property & Casualty)
  • Candidates with experience in Subrogation total loss admin team or Health Insurance are not preferred.
  • Shift Timings: US night shift.
    
    Important Note: We are only looking for candidates with experience in the US/UK markets and can tap into companies like Marsh WTW or AON etc.
    
    
  • About Gallagher:

  • As a global insurance brokerage Gallagher seeks to provide the best service to its customers. The Gallagher Service Center is a crucial component of our ability to provide industry-leading quality and customer service helping our global teams serve our end customers better meet regulatory requirements and improve speed to market. The Gallagher Service Center (GSC) supports various divisions of Gallagher providing premier service to our customers around the globe. The GSC has grown into a team of more than 6000 employees across four locations Kolhapur Shimoga Bengaluru and Pune providing reliable fast and high-quality support to field staff. Working at the GSC gives you the opportunity to join a growing global organization. We offer our employees an unmatched professional environment to use their skills improve their knowledge and deliver tangible results. At Gallagher we want to empower you to make a difference take control and make an impact. Gallagher believes that all persons are entitled to equality in our employment opportunities.

  • Position Summary

  • The Claims Concierge will be responsible to handle and execute all allocated tasks in accordance with the companys documented service standards and work closely with the top producers within GGB Americas

  • Primary Responsibilities

  • The primary responsibility of this role would be to provide all types of claim-related support to the producer that they are assigned to. This would involve (but would not be limited to) communicating and coordinating internally and externally with parties to find status of open and active claims sharing of information and documents and preparing summary reports procurement of loss data etc.

  • Additional Responsibilities

  • Although this would be an individual role an ideal candidate would also need to be an exceptional team player who would collaborate with departments and individuals to ensure best possible claims support for their assigned producers.

  • Skills and Competencies

  • Problem solving skills: Investigative analytical detail-oriented nature. Organizational skills: Able to multi-task establish priorities complete tasks/assignment in a timely manner and comply with process requirements. Interpersonal Skills: Demonstrates solid relationship building skills by being approachable responsive and proactive. Should demonstrate collaborative working. Communication: Communicates orally and in writing clearly concisely and professionally. No MTI able to articulate while on call. Attitude: Positive Mindset maturity and friendly behavior. Ability to work in high pressure environment Flexibility: Should be flexible with shifts. Claims Knowledge: Fair knowledge of claims lifecycle and terminologies. Self-motivated Mature High degree of ownership Proven track record of taking initiatives Openness to work in US working hours permanently

  • Minimum Qualifications

  • Education	Major	Any Graduate or Postgraduate
    Degree	Bachelor Master
    Licenses/Certificates	Claims related certification from recognized institution (CII The Institutes India Institute of Insurance) (Desirable)
    Work Experience	3-4 years of prior experience of people management is essential. Knowledge of claims life cycle is mandatory. Candidates with experience of multiple processes would be preferred.