Administrative Support for Wraparound Services

Families & Youth Innovations Plus (FYI)

Position: Full-Time Provider

Hourly Rate: $17.00 - $20.57 (3 levels based on experience and education)

Department: High Fidelity Wraparound Program

Job Summary

The Administrative Support will provide administrative support to a High Fidelity Wraparound program that can include but is not limited to referrals tracking requirements data collection and input workforce tracking

• Provide administrative support to the Wraparound program to ensure efficient daily operations and program effectiveness.
• Manage and track referrals including intake documentation timelines and required follow-up activities.
• Maintain accurate complete and timely program records in compliance with agency Medicaid and contractual requirements.
• Collect enter and monitor program data across required systems ensuring data integrity and accuracy.
• Assist in preparation for Medicaid audits internal reviews and Quality Service Reviews (QSRs) by organizing documentation reports and required materials.
• Support ongoing fidelity tracking related to High Fidelity Wraparound standards including documentation review and monitoring required elements.
• Track program deliverables reporting deadlines and compliance requirements to support continuous quality improvement.
• Support workforce tracking including caseload monitoring staff assignments and required training or credential documentation.
• Coordinate communication and information sharing between Wraparound facilitators program supervisors and program manager as needed.
• Perform additional administrative duties as assigned to support program operations and quality assurance efforts.

What You Need:

Essential Requirements

• Associates degree or equivalent experience in administrative support business administration or related field
• 2 years experience in administrative support or similar coordination role
• Advanced proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook) and Google Workspace applications
• Excellent written and verbal communication skills with strong attention to detail.

Personal and Professional Competencies

• Discretion and confidentiality: Ability to handle sensitive organizational information with appropriate confidentiality and professional judgment across all leadership areas
• Proactive problem-solving: Initiative to anticipate needs identify challenges and propose solutions independently while supporting multiple priorities
• Collaborative approach: Ability to work effectively with diverse teams external partners and organizational stakeholders across all departments
• Adaptability and flexibility: Comfort with changing priorities evolving organizational needs and dynamic work environments spanning clinical operational and strategic functions
• Cultural competency: Understanding and appreciation for FYIs diverse community and commitment to trauma-informed inclusive practices

Compensation & Benefits:

• Competitive salary commensurate with experience comprehensive benefits package professional development opportunities.
• Benefits Compensation include health dental life insurance short term and long term disability supplement plans
• 403(b) PTO and 14 paid holidays