Customer Care Representative I

PharMerica

PharMerica is hiring a Full-Time Customer Care Specialist Technician inVancouver WA!

Join our closed-door pharmacy team where youll work in a non-retail environment dedicated to meeting the pharmaceutical needs of long-term care and senior living clients. If youre passionate about delivering exceptional service and high-quality care we want to hear from you. Apply today and become part of a team committed to making a difference!

Training Schedule:

Requirement: Pharamcy Assistant License

Preference: Pharmacy Technician License

Benefits and perks for You!

• Medical Dental Vision insurance

• Health Savings & Flexible Spending Accounts (up to $5000 for childcare)

• Tuition discounts & reimbursement

• 401(k)

• Company Paid Time Off*

• Shift Differential

• DailyPay

• Pet Insurance
  • Employee wellness and discount programs

*Benefits may vary by employment status

How YOU will benefit:

• Supportive team with room to work independently
• Ongoing training and career growth
• Advancement opportunities in a growing company
• Referral bonuses
• We cover Pharmacy Technician license fees (new hires & current staff eligible)

As a Customer Care Specalist you will:

Core Responsibilities

• Answer all incoming contact center calls within 3 rings (18 seconds).
• Document call details accurately in accordance with standard operating procedures.
• Provide information on products services retail locations and general service line inquiries based on customer needs.
• Meet quality assurance standards and key performance metrics.
• Resolve customer complaints and support effective problemsolving.
• Process orders route calls to the appropriate resources and follow up when necessary.

Key Skills and Competencies

• Strong attention to detail with excellent organizational abilities.
• Customerservice oriented with clear professional verbal and written communication.
• Active listener who can remain calm and effective in highpressure environments.
• Flexible with job duties and adaptable to varying hours of operation.

Qualifications:

• High school diploma and 2 years of call center experience or 2 years of related experience that includes at least 6 months in a fastpaced work environment.
• Associate degree (or higher) and 1 year of call center experience or 2 years of exact work experience.
• Exact experience refers to working in a customerfacing role within home care (HME IV or home health). Knowledge of medical terminology claims and accounts receivable is preferred.
• Related experience includes customer service roles in healthcare financial services insurance claims billing or a call center environment.

*Position will be posted for a minimum of 7 business day