Front Office Team Leader

What will you be doing as a Front Office Team Leader

Provide guidance and support to the Reception team helping them to achieve their potential and accomplish overall departmental objectives.

Assist in effectively running the front office operations with a hands-on approach.

Help guests and create positive experiences.

Are confident in all aspects of guest relations receiving and recognising all guests including those who require special attention.

Maintain strong working relationships and communicate with all departments.

Perform any other duties as directed by the Front Office Management

Qualifications :

What are we looking for

• Previous experience in a similar Front Office leadership role is preferred.
• Strong system knowledge Opera Cloud or similar PMS is a bonus.
• A warm friendly personality and a passion for hospitality.
• Supervisory or team leader experience in hospitality.

• Confidence to manage shifts and work independently.

• Strong communication skills and a natural problem-solver.

• Flexibility to work weekdays and weekends.

• A calm organised approach under pressure.

• Excellent communication with both guests and the team.

Additional Information :

Why Join Us

• Competitive salary and benefits package including pension additional holidays with service a Recommend a Friend program and Employee Advisory Service.
• Flexible rota.
• Discount Card for Accor Hotels Worldwide.
• Complimentary stays in UK hotels (Free Bonus Breaks Vouchers subject to availability and T&C).
• Opportunities for career growth and international development.
• Apprenticeship opportunities.
• A one-night stay experience to help you understand guest needs.
• A supportive work environment with an engaging team culture.

A little more information:

To help you navigate your role and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Front Office Team Leader you will become part of a friendly team of 40 talents.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guests perspective is key so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

Ready to discover more Get in touch with us. We would love to hear from you.

One more thing

By working at the Ibis Cambridge Central Station you will be part of the Accor network worldwide hospitality leader. With us you can be all you are work with purpose grow learn enjoy and explore Accors limitless opportunities. Discover our Talent stories at or on Instagram @

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent creating an environment where everyone feels they belong.

Remote Work :

No

Employment Type :

Full-time