Computer User Support SME
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Brief Overview of Position:
Strategic Operational Solutions Inc. (STOPSO) seeks a Subject Matter Expert (SME) Computer User Support Specialist to establish IT support standards and provides subject matter leadership for complex help desk and end-user problems process design and best practices in a 24x7 mission support environment for a Military Customer.
Required Qualifications Education Experience and Certifications:
- 8 years direct user support/service desk experience
- Security Clearance Requirement
- Active Secret clearance or higher
Preferred Experience Skills and Qualifications:
- SecurityCE A ITIL 3 Foundation certification(s) preferred
- Federal or Army service desk process ownership/leadership
- Bachelors or equivalent experience
- Experience documenting and improving help desk SLAs and performance metrics
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
STOPSO is an IT Strategy and Management Consulting Firm. We are an experienced contractor to the U.S. Government, Local and State Government, and Enterprise companies.
