Computer User Support SME
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Brief Overview of Position:
Strategic Operational Solutions Inc. (STOPSO) seeks a Subject Matter Expert (SME) Computer User Support Specialist to establish IT support standards and provides subject matter leadership for complex help desk and end-user problems process design and best practices in a 24x7 mission support environment for a Military Customer.
Required Qualifications Education Experience and Certifications:
- 8 years direct user support/service desk experience
- Security Clearance Requirement
- Active Secret clearance or higher
Preferred Experience Skills and Qualifications:
- SecurityCE A ITIL 3 Foundation certification(s) preferred
- Federal or Army service desk process ownership/leadership
- Bachelors or equivalent experience
- Experience documenting and improving help desk SLAs and performance metrics
Key Skills
About Company
STOPSO is an IT Strategy and Management Consulting Firm. We are an experienced contractor to the U.S. Government, Local and State Government, and Enterprise companies.
