Reservations Manager | Queen Kapiolani Hotel | Honolulu, HI
Share
Job Location:
Honolulu, HI - USA
Monthly Salary:
$ 60000 - 70000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
What Youll Do
Revenue Strategy Analytics
Analyze market trends demand patterns and competitor pricing to make data-driven decisions
Prepare daily weekly and monthly forecast reports and pacing updates
Manage rate structures restrictions and availability across PMS CRS and channel systems
Monitor distribution costs and optimize channel mix to improve net revenue
Participate in revenue meetings and provide strategic recommendations to leadership
Monitor booking pace and reservation trends; identify opportunities to improve performance and processes
Ensure accurate loading and maintenance of rates packages and promotions in PMS/CRS
Reservations Leadership Execution
Audit reservations regularly to ensure compliance with property standards and company policies
Create modify and cancel reservations accurately in the reservation system
Handle incoming calls emails payments and online inquiries related to reservations
Track call conversion and implement improvements to increase booking success
Maintain strong knowledge of hotel offerings amenities and local market demand
Coordinate with Front Office on arrival patterns overbooking controls and inventory management
What You Bring
Bachelors degree in Hospitality Business or related field (or equivalent experience)
24 years of hotel reservations revenue or front office experience
High attention to detail with strong organizational and time-management skills
Strong communication skills and a guest-service mindset
Working knowledge of revenue management principles and distribution channels
Advanced Excel skills and comfort with reporting tools
Key Competencies (How Youll Win Here)
Strategic commercial mindset
Analytical thinker who can interpret booking data and act quickly
Detail-oriented with high accuracy and accountability
Strong collaborator who can influence across departments
Results-driven with a continuous improvement approach
Guest-centric focus on service quality and revenue optimization
Why This Role Is Exciting
High-impact position with visibility and partnership across the commercial team
Opportunity to shape strategy drive performance and improve processes
A role for someone who enjoys both big-picture revenue strategy and hands-on execution
Annual salary range: $60000 - $70000
Required Experience:
Manager
Key Skills
- Food Handling
- Hospitality Management
- Hotel Experience
- Hospitality Experience
- GM Vehicles
- Management Experience
- Profit & Loss
- Revenue Management
- Hotel Management
- Operations Management
- Budgeting
- Leadership Experience
About Company
We know hotels. We’re innovators, entrepreneurs, curators, and collaborators. We’re inspired to create and driven to optimize performance.
