Inside Sales Manager- Mississauga, ON

About CooperSurgical

CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. As a division of CooperCompanies were driven by a unified purpose to enable patients to experience lifes beautiful moments. Guided by our shared values dedicated innovative friendly partners and do the right thing our offerings support patients throughout their lifetimes from contraception to fertility and birth solutions to womens and family care and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers including testing and treatment options as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at.

Essential Functions & Accountabilities

• Successful management of direct reports including prioritization and direction on key projects setting goals and performing reviews
• Coach and mentor current and new team members taking an active role in recruiting and developing talent
• Effectively motivate a team and inspire collaboration and meet commercial expectations
• Global & Local Strategy Alignment
• Understanding & prioritization of Customer needs
• Manage the contract extension process
• Ability to effectively manage day-to-day business initiatives and to occasionally stretch into broader assignments with coaching and support
• Assist the finance team with any client escalations
• Deal with all clients who have a non-collect cancellation or discard of the product
• Manage all client service team finance entries into Salesforce to ensure accuracy with billing
• Ensure team meet call KPIs and execute a high level of attention to detail with regards to client medical files
• Manage rosters and leave applications to ensure staffing remains adequate
• Regular updates with the marketing team to discuss campaigns trade shows etc.
• Chair a monthly commercial meeting with the marketing manager and outside sales team manager
• Attend monthly management meetings

Travel:

• Travel for trade shows. Anywhere from 2-10 weekends a year

Qualifications

Knowledge Skills and Abilities:

• Proven experience in managing client services teams
• Knowledge of applicable laws and Health Canada regulations.
• Intermediate skill in the use of Excel Word and PowerPoint. Advanced preferred.
• Ability to read and understand medical material.
• Language skills (e.g. proficient in reading and writing in English

Work Environment:

• Prolonged sitting in front of a computer
• No remote/hybrid work applies

Experience:

• 5 years experience in managing sales/client services teams
• Experience within the healthcare field is highly desirable

As an employee of CooperSurgical youll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck we offer a great compensation package medical coverage 401(k) parental leave fertility benefits paid time off for vacation personal sick and holidays and multiple other perks and benefits. Please visit us atto learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email the internet or in any form and/or method will be deemed the sole property of CooperSurgical unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability please contact us at