Product Intake Team Lead SpryCIS

Halifax - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The Company

2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient

SpryPoint is modernizing how utilities serve their communities. As a high-growth software company were shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.

Founded by industry veterans in 2011 weve grown from a profitable startup to a rapidly scaling company of 300 employees serving 100 utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity and evolving customer expectations. With more than a decade of experience and a track record of successful implementations spanning water electric and gas utilities SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.

We deliver comprehensive solutions including SpryCIS SpryEngage SpryMobile and SpryWallet that modernize the entire meter-to-cash process. What sets us apart Our updates not upgrades approach user-centric design and unwavering focus on customer success.

Backed by strategic investment from Norwest Venture Partners since 2023 and an exciting new investment partnership from Insight Partners announced in 2026 were accelerating our growth while staying true to our core values: lead with kindness vision with impact radical honesty bold disruption keep it simple and execute with excellence.

Join our award-winning team in transforming an essential industry that powers communities across the Americas.

Position Overview

The Product Intake Team Lead - SpryCIS shapes what gets built and why by serving as the main entry point for all SpryCIS product work. Youll be the critical bridge between market demand and product execution - transforming client needs market signals and strategic opportunities into well-defined product work that drives SpryCIS forward.

This player-coach role leads a 2-person team that owns the discovery phase of product development. Youll decide which problems are worth solving refine unclear requirements and ensure every Epic has clear business value before it reaches the development teams. Youll spot market trends that others miss and surface opportunities that shape the SpryCIS roadmap.

What makes this role unique: You operate at the intersection of market intelligence technical validation and product strategy. While many product roles are either purely strategic or purely tactical this role requires both - youll lead discovery sessions with utility clients in the morning and orchestrate SOW responses across Product Owners and technical SMEs in the afternoon.

Time allocation: 50% discovery and Epic development 20% cross-product coordination and technical validation 20% people leadership 10% market intelligence and strategy.

Youll have real authority to:

Reject poorly-defined requirements and challenge proposals when commitments arent feasible
Shape which opportunities make it onto the SpryCIS roadmap through trend analysis and prioritization
Define what ready means for Epics and hold teams accountable to quality standards
Partner with Product Owner Team Leads as a peer to balance workload and coordinate complex discovery

Critical accountabilities:

Deliver Epics with ROM accuracy within 50% growth margin after Solution Design
Final technical review of all SOW content before contractual commitment
Coordinate multi-product SOWs with Point Solutions Group Product Manager
Surface market trends and high-value opportunities that influence product strategy

Responsibilities

Lead discovery to uncover the real business problems behind client requests - youll challenge build this feature and dig deeper to understand solve this problem
Facilitate discovery sessions with enterprise utility clients Sales and internal stakeholders
Validate business value and challenge technically-focused requests lacking clear rationale
Decide whats worth building and whats not - youre the quality gatekeeper before work enters the pipeline

Create Well-Defined Epics:

Transform ambiguous requests into clear product work: What problem What process What outcomes What effort
Develop preliminary solution designs that balance client needs with technical feasibility
Generate ROM estimates that Product Owner Teams can trust and refine (target: -10% to 50% variance)
Set the standard for Epic quality across the organization

Enable Product Owner Teams:

Deliver ready Epics that Product Owner Teams can immediately begin Solution Design
Partner with Product Owner Team Leads to balance discovery workload and tackle complex challenges together
Continuously improve handoff quality based on feedback and ROM accuracy tracking

Cross-Product Coordination & Technical Validation (20%)

Multi-Product SOW Leadership:

Orchestrate SOW responses spanning SpryCIS and Point Solutions - youre the quarterback bringing it all together
Engage the right Product Owners at the right time through coordination with Product Owner Team Leads and Point Solutions Group Product Manager
Synthesize technical contributions into compelling cohesive proposals
Manage cross-product dependencies and ensure nothing falls through the cracks

Technical Validation & Risk Management:

Final technical review of all SOW content - youre the last line of defense before contractual commitment
Validate technical feasibility identify risks and work with Sales to refine infeasible commitments
Propose viable alternatives when initial proposals need adjustment
Maintain deep SpryCIS expertise and working knowledge of Point Solutions capabilities

Process Excellence:

Drive RFP/SOW responses to meet 13-day SLA while maintaining quality
Act as trusted liaison between Sales and Product Development
Track and improve process metrics: response times win rates estimation accuracy

People Leadership (20%)

Develop Your Team Member:
Weekly coaching on discovery techniques business value articulation and stakeholder management
Delegate strategically while maintaining accountability for quality and delivery
Model the analytical rigor technical depth and collaborative approach that defines great product work
Partner with Group Product Manager on performance management and career development
Build capability to scale the team as SpryCIS grows

Market Intelligence & Strategic Influence (10%)

Spot Opportunities Others Miss:
Identify market trends and patterns across hundreds of client requests - distinguish signal from noise
Manage ProdPad ideation portal and apply scoring methods to surface high-value opportunities
Influence the SpryCIS roadmap by bringing data-driven insights to Group Product Manager and Product Owner Teams
Educate Sales on product capabilities and strategic direction
Surface quick wins that deliver immediate client value

Qualifications:

3 years hands-on CIS experience - you know utility billing systems not just product management theory
3 years leading discovery and requirements gathering - youve created Epics (or similar) that teams actually wanted to build from
Business value articulation - you naturally ask what problem does this solve not just what should we build
Cross-product coordination experience - youve successfully synthesized input from multiple teams under pressure
1 years people management or mentorship - youve developed others not just done the work yourself
Technical depth - you can assess solution feasibility review integrations identify risks and write specifications that developers respect
ROM estimation experience - you understand Epic-level estimation and track accuracy over time
Pattern recognition skills - you spot trends in data that others miss
Product management tools - ProdPad Aha! ProductBoard or similar; experience with prioritization frameworks
Communication excellence - you facilitate discovery sessions write clear documentation and translate between technical and business stakeholders
Diplomatic influence - you can challenge proposals refine unclear requirements and guide stakeholders toward better solutions while maintaining strong relationships
Stakeholder management - youve successfully navigated complex organizations with competing priorities

This Role is a Great Fit If You:

Love discovery - understanding client problems energizes you more than pixel-perfect roadmaps
Thrive at intersections - you like operating between strategy and execution not purely one or the other
Enjoy influence without full control - you shape what gets built through insight and expertise not positional authority
Prefer hands-on influence - youd rather shape product through great discovery work than through hierarchical authority
Like fast-paced environments - variety and urgency excite you; you dont need predictable slow-burn projects
Want to scale your impact - you see this as a foundation to grow the team evolve the role or move into broader product leadership

This Role is Not a Great Fit If You:

You want to own a roadmap end-to-end (this is discovery not delivery)
You prefer deep strategy work over tactical execution
You need predictable low-pressure work cycles
Youre looking for a large team management role (starting with 1 direct report)
You want to avoid sales-driven or client-facing work

Expect More From Your Career at SpryPoint

Work your way -Remote-first environment with flexible working hours across North America

Competitive Total Rewards - Comprehensive compensation package that grows with you

Complete Setup - MacBook $800 to create your ideal home workspace

Total Wellness - Health dental vision and life insurance from day one

Recharge Time - Generous PTO Summer Friday half-days and unlimited sick days

Future Security - RRSP (Canada) and 401k (US) matching programs

Continuous Growth - $2500 annual development fund tuition assistance and Book Bounty program

Team Connection - Annual company events and team offsites that bring us together

Professional Identity Verification

To help us verify candidate authenticity and streamline our screening process we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.

Equal Opportunity & Inclusion

SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race religion color national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable laws.

Accommodations

Need accommodations during our interview process Let us know and well work with you to provide the necessary support.

The Company 2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient SpryPoint is modernizing how utilities serve their communities. As a high-growth software company were shaking up the status quo in the utility industry with the first and only truly cloud-native custom...