Junior Helpdesk Technician
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Job Location:
Great Bend, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us:
Redbarn Pet Products was co-founded in 1996 by lifelong friends Jeff Baikie and Howie Bloxam who met as 12-year-olds on a hockey rink in Canada. Inspired by a shared passion for wholesome high-quality dog food they built a company that has grown to a family of 500 members offering over 200 foods treats and chews. As a family-owned business for over 25 years Redbarns culture is rooted in the belief that they are more than just a teamthey are a family.
Compensation & Benefits:
- Competitive pay based on experience
- Attendance bonus
- Medical Dental and Vision Insurance
- 401(k) with company match
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Paid Holidays Paid Sick and Paid Vacation
- Life and AD&D Insurance
- Employee Discounts on pet food
Applicants must be currently authorized to work in the United States on a full-time basis.
Position Summary
We are seeking a Junior Helpdesk Technician to provide onsite Tier 1 technical support for our U.S. manufacturing operations. This role is critical to maintaining daily production uptime system reliability and rapid resolution of end-user issues requiring hands-on support.
The ideal candidate is fluent in English (written and verbal) technically capable service-oriented and comfortable working in a fast-paced manufacturing environment where responsiveness and accountability are essential.
Key Responsibilities
Tier 1 Technical Support
- Respond to helpdesk tickets and support requests during business hours (7:00 AM 4:00 PM CST).
- Provide onsite and remote troubleshooting for hardware software printers scanners and network-related issues.
- Support Microsoft 365 users (Outlook Teams OneDrive SharePoint).
- Perform password resets and user account provisioning/de-provisioning.
- Set up configure and deploy workstations laptops and peripheral devices.
Manufacturing & Production Support
- Provide first-level support for ERP user access and general system issues.
- Support production floor devices labeling systems and warehouse equipment.
- Troubleshoot plant-floor network connectivity issues.
- Escalate ERP infrastructure and production-critical incidents to Systems Administrators immediately.
Documentation & Asset Management
- Accurately document tickets troubleshooting steps and resolutions in the Service Desk system.
- Maintain hardware inventory and asset management records.
- Assist with IT documentation and knowledge base updates.
- Support basic system monitoring and alert review.
- 13 years of helpdesk or technical support experience.
- Strong troubleshooting skills in Windows-based environments.
- Basic understanding of networking concepts (IP addressing DNS VPN).
- Experience administering Microsoft 365.
- Ability to prioritize tasks in a production-driven manufacturing environment.
- Strong communication and customer service skills.
- Fluent in English (written and verbal).
Preferred Qualifications
- Experience supporting ERP systems (SAP experience is a plus).
- Experience in manufacturing or warehouse environments.
- Familiarity with cybersecurity best practices.
- Experience with ticketing systems (e.g. SolarWinds Service Desk).
Redbarn Pet Products is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Redbarn Pet Products complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions please contact Human Resources at .
View all job openings at Redbarn by clicking link or copy and paste URL to browser.
Pet Products does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Redbarn property and therefore Redbarn Pet Products will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Redbarn Pet Products request only preferred vendors may be invited to refer talent for specific open these cases a fully executed agreement with Redbarn Pet Products must be in place and current.
Required Experience:
Junior IC
Key Skills
- Computer Hardware
- Network Support
- Avaya
- Computer Networking
- High Availability
- Windows
- Mechanical Knowledge
- HVAC/R
- Remedy
- Hazmat
- Air Conditioning
- Aviation Experience
About Company
We hand select the best ingredients for our Natural Bully Sticks, Dog Treats, Dog Food, and Cat Treats. Family-owned since 1996, it’s quality you can trust delivered to your front door!
