Account Support Team Supervisor

Chester - UK

Yearly Salary: GBP 40001 - 50000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Account Support Team Leader

Hybrid - working from our office at Chester Business Park 3 days per week (Tues Weds and Thurs)

37.5 hours per week (Mon Fri 08:45 17:15)

Competitive salary

Lead a team drive dealer growth and build your career with the UKs leading vehicle finance provider

NextGear Capital UK & Ireland part of Cox Automotive is the UKs leading provider of vehicle stocking plans for independent and franchised dealers. Since 2014 weve supported more than 2000 dealers working with two-thirds of UK auctions and an extensive wholesale network.

We help dealers buy manage and sell vehicles more effectively through flexible cost-efficient funding solutions and now were looking for a driven Account Support Team Leader to help power our next phase of growth.

Why Join Us & Whats In It For You

As a Cox Automotiveteam member youll have access to a wide range of benefits including exclusive discounts cashback offers and our brilliant peer to peer recognition scheme. And theres even more to enjoy:

Option to buy additional holiday days
Your birthday off every year - paid
One annual Well-Being Day for you to relax and recharge
One paid Charity Day to give back and support a cause that matters to you
Opportunities for career progression across the Cox Automotive network
Competitive pension scheme

About The Role

Our Account Support Team is central to delivering a responsive compliant and customer-focused service - balancing dealer growth with strong risk management and accurate processing.

As an Account Support Team Leader you will manage and develop a team of Account Support Executives whilst also owning relationships with a portfolio of dealers. You will drive team performance ensure operational excellence and work closely with Sales Risk and Credit teams to support dealer growth.

What Youll Be Doing

Lead coach and develop the Account Support Executive team.
Run regular 1-2-1s and performance reviews.
Improve call quality sales conversations and customer relationships.
Monitor KPIs and quickly address underperformance.
Drive utilisation credit line increases and new applications.
Manage inbound/outbound calls and your own dealer portfolio.
Collaborate with Sales Credit Risk and Customer Service teams.
Support Heads of Sales and the Sales Director with reporting data and admin.
Ensure accurate use of Salesforce and internal systems.
Identify risks and improve processes.

What Were Looking For

Experience of leading mentoring/coaching and motivating a team within the automotive or vehicle finance sector or a telesales environment would be advantageous. However we are equally interested in candidates from other fast paced target-driven environments.
Confident communicator with excellent listening and written skills.
Sales-driven mindset with experience of working to targets.
IT proficient (Microsoft Office & Outlook); Salesforce knowledge desirable.

Were Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

Ready To Join Our Team & Make A Difference
Apply now and drive your career forward with one of the automotive industrys most trusted names.

Who we are

Cox Automotive is the worlds largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers fleets and retailers.
Our businesses are organised around our customers core needs across vehicle
solutions mobility remarketing funding and retail.

The Benefits

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Testimonials

Aneliese Platts
Senior Designer

The people that work here are what sets Cox Automotive apart. We genuinely work as a team and I feel the same level of support everywhere in the business. Working here is like a family away from home but most importantly we have fun whilst doing it!

Ann Fairbanks
Executive PA & Business Support

I wouldnt be where I am today without Cox Automotive. The company has real culture of learning pushing the boundaries and making YOU better. Its all built on strong values that are more than just words theyre acted on every single day.

Gemma Hepple
National Operations Manager

In my nine years here Cox Automotive has allowed me to learn grow and hone my skills. Theres a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a mans role.

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Account Support Team LeaderHybrid - working from our office at Chester Business Park 3 days per week (Tues Weds and Thurs)37.5 hours per week (Mon Fri 08:45 17:15)Competitive salaryLead a team drive dealer growth and build your career with the UKs leading vehicle finance providerNextGear Capital U...