Leasing Performance and Training Specialist

Leasing Performance and Training Specialist

University City Housing (UCH) is a Philadelphia-based firm that buys renovates maintains and manages real estate for long-term investment. With over 4000 residential units and 250000 square feet of commercial space in Philadelphia and the surrounding suburbs University City Housing has provided the Greater Philadelphia area with quality apartment homes and places to work since 1967.

We strive to showcase our pride in our management services leasing excellenceand impeccable maintenance through each of our valuable team members. Our goal is to provide our customers with a memorable and quality living and working experience with UCH.

We are seeking a sales driven detailoriented and people-focused Leasing Performance and Training Specialist to support our leasing teams through effective sales training tools and communication. This role plays a key part in ensuring our teams have the knowledge resources and support needed to drive leasing performance and deliver exceptional customer experience.

• Develop maintain and deliver onboarding and ongoing training programs for leasing teams.
• Keep training materials guides systems documentation and resources up to date.
• Track training participation evaluate effectiveness and recommend enhancements to improve learning outcomes.

• Provide daytoday support for leasing teams including assistance with CRM systems tools and operational processes.
• Assist in analyzing key leasing metrics and interpreting performance trends.
• Participate in leasing events property tours and applicant follow-ups as needed.
• Partner with field teams to ensure occupancy and exposure rates meet company expectations.
• Conduct regular market surveys and anticipate market trends by region.

• Serve as a liaison between corporate leadership and field leasing teams to ensure consistent clear communication.
• Coordinate training schedules distribute materials and gather feedback to improve program quality.
• Support rollout of new tools processes and operational standards.

• Manage documentation reporting and compliance related to training and leasing activities.
• Provide general administrative support for corporate leasing and training functions.
• Provide flexible coverage at designated properties in accordance with business needs.
• Perform other duties as assigned

• High school diploma or equivalent; Associate or Bachelors degree preferred.
• 13 years of experience in leasing training support or customer-facing operations.
• Strong communication organization and presentation skills.
• Comfortable working with CRM systems databases and Microsoft Office tools.
• Ability to collaborate effectively with cross-functional teams.
• Ability to work independently and collaboratively in a fast-paced environment.
• High level of professionalism discretion and attention to detail.
• Valid Drivers License and Reliable Transportation.
• MS Outlook Word and Excel experience
• Flexibility with hours and days worked; weekend availability required.

Our Comprehensive Benefits Package for Full-Time Employees Includes:

Opportunities for professional and personal development and career growth
Competitive Salary
Comprehensive Health Insurance - Medical Dental Vision
Medical & Dependent Care Flexible Spending Accounts (FSA)
Retirement plan 401(k) with up to 4% employer match
Paid Time Off (vacation sick 9 holidays 2 floating holidays)
Employer-paid Short-term Disability
Voluntary Long-term Disability
Voluntary Life Insurance
Voluntary Hospital Indemnity Insurance
Employee Assistance Program (EAP)
Annual Awards & Recognition
Company Paid Certifications & Licensing
Employee Referral Program
Apartment Discount Available

Link to our real estate portfolio: