Partner Technical Support Specialist
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Job Location:
Fort Worth, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Why Join Us:
We value our people and offer generous benefits - Medical Dental Vision benefits start day ONE! PLUS: Paid time off 401K paid maternity/paternity leave tuition reimbursement pet bereavement and more!
There is a reason we boast numerous awards like Great Place to Work Certified and Best Place to Work For Moms Dads LGBTQ and Veterans (just to name a few). At Deluxe we know that great people make a great organization.
A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why we heard the people benefits family/home time diversity and team culture.
Responsibilities:
Partner Technical Support provides advanced support to sales agents/partners by taking inbound calls to assist them in downloading and/or troubleshooting credit card equipment VAR setups serve business customers install and maintain systems and products keeps records and comply with regulations.
Support Sales agents by taking inbound calls to assist them in downloading and troubleshooting credit card equipment
Provide superior level of technical assistance with immediate resolution if possible
Log all calls in the merchant systems
Assist with deployment escalations
Provides reliable and accurate education and/or training to partners about products and services
Stay up to date with the latest POS equipment and applications
Assists in projects as needed
Basic Qualifications:
High School diploma or GED and 2 years of related experience
Must be 18 years of age or older
Preferred Qualifications:
Associates degree
Benefits
In line with our commitment to employee wellbeing our total rewards benefits package is designed to support the physical financial and emotional health of our employees tailored to meet their unique and evolving needs. Our approach considers our employees whole selves ensuring they can thrive both in and outside of work. Here are some of the benefits we offer which may vary based on role location or hours worked:
Healthcare (Medical Dental Vision)
Paid Time Off Volunteer Time Off and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health protect the financial security and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race color creed religion disability sex age ethnic or national origin marital status sexual orientation gender identity or presentation pregnancy genetics veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to .
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
From payments to promotional products, digital marketing, incorporation services and more – Deluxe has been supporting businesses and financial institutions for over 100 years.
