Branch Manager GSFC
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Job Location:
Greenbelt, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
NASA Federal Credit Union is seeking a Branch Manager for our Goddard Space Flight Center location in Greenbelt MD to hold responsibility for the operation of the branch. The Branch Managerwill need a complete knowledge of Credit Union/Banking procedure and policy and the ability to apply this knowledge in the operation and supervision of the branch and its employees. This position will be responsible for the total quality member experience through teaching coaching and technical development of branch staff. It will perform all branch duties and functions such as Member Service Associate I thru Member Service Associate III ATM support etc. The Branch Manager will assist other branches/departments in person or remotely to meet the business needs of the Credit Union. It will support Corporate Projects as well as lead and/or support Departmental Projects as required. The Branch Manager may be assigned support functions for daily deposit and Call Center operations including compliance funding and reconciliation of new accounts and daily General Ledger settlements.
Essential Duties and Responsibilities
- Remains cognizant of and adheres to Credit Union policies procedures and regulations pertaining to the Bank Secrecy Act.
- Supports the analysis of sales overtime secret shop cash management and other reports to continually improve the growth efficiency productivity and profitability of the branch.
- Trains employees on product knowledge and provides sales coaching to assist in achieving established branch and corporate goals.
- Implements and trains employees on standard operating policy/procedures and regulatory compliance to ensure Credit Union-wide conformance.
- Has the authority to make exceptions to policy and procedures with respect to: application of check holds waiving and refunding service fees and other matters related to member deposit and withdrawal transactions.
- Communicates to management recommendations for improving procedures and processes.
- Prepares employee performance documentation and completes disciplinary action if necessary. Also prepares and completes employee performance appraisals.
- Audits the branch to ensure conformity with Credit Union policy procedures safety and security issues regulatory compliance and physical appearance standards.
- Ensures Core Value expectations are met and that the member experience is courteous attentive and efficient at all times.
- Participate in Individual Dialogs to ensure each employee has a means to discuss both positive and negative issues affecting their work. May conduct monthly Department Dialogs with branch personnel to explain procedural changes or practices to ensure consistent information is provided to the membership.
- Monitors branch traffic flow and makes adjustments to ensure efficient service is provided to members.
- May provide support to other Member Services/Operations Departments as directed or needed via email inquiries phone support and incoming chats. Has knowledge and understanding of the Touchpoint multi-media platform.
Operational Support Duties ( Branch Manager II & III only): Any or all of the following duties may be assigned as directed by management.
- May perform Membership Officer activities lending quality control and branch audits to ensure control processes are working effectively. This includes review of new account exceptions business accounts and specialty accounts.
- Participates on Corporate project teams
- Analyzes designs develops evolves and supports programs/products service delivery processes/systems associated with an assigned project.
- May assist with coordinating implementation of project plans testing and preparing test scripts product/program procedures policies and other documents.
- Takes direction from the VP of Retail Services when working with other managers departments vendors and project team(s) as applicable.
- Recognizes and identifies process limitations and communicate recommendations for improvement to Project Lead and/or VP of Retail Services.
- Updates the VP of Retail Services on project progress changes or initiatives taking place.
- Leads and/or participates on special department projects as needed
- Assists with upgrades patches consolidations integrations
- Responsible for evaluating enhancements releases or new product offerings and makes appropriate recommendations to senior management.
- Maintains a log of all significant outstanding software/hardware defects reported with processes/projects/vendors.
Qualifications
- Bachelors degree (B. A.) from four-year college or university is preferred with one to two years related experience and/or training for Branch Manager I.
- Branch Managers that are promoted from within will typically begin at the Branch Manager I level.
- Branch Manager II and III levels require: additional years of experience experience with larger staffs higher traffic volumes more complex branch service operations etc.
72500 - $93600 / Annually
NASA Federal Credit Union offers an array of benefits including comprehensive healthcare 401(k) paid leave and more.
Insurance coverage begins the 1st day of the month following 30 days after hire date.
*100% Credit Union-Paid
Full-Time Employee Benefits (Includes all Part-Time benefits listed below)
Health Insurance (Choice of two nationwide PPO plans)
High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)*
Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)
Dental Insurance: Generous employer contribution toward premium
Vision Insurance: Generous employer contribution toward premium
Long-term DisabilityInsurance*
Flexible Spending Medical Account (FSA)
Flexible Spending Dependent Care Account
Health Savings Account (HSA)
Voluntary Supplemental LifeInsurance
Voluntary Dependent LifeInsurance
VoluntaryShort-term DisabilityInsurance
Part-Time Employee Benefits
401(k) with employer match up to 6% and immediate 100% vesting
Gain Sharing Bonus (eligibility rules apply)*
Life Insurance/AD&D*
Vacation Leave (excluding Outside Loan Officers)
Sick and Safe Leave
11 Paid Holidays
Education Assistance
Employee Referral Bonus*
Credit Union Membership Eligible
Employee Assistance Program*
Identity Theft Protection (Additional fee to add family members)*
Pet Health Insurance
Employee Discount Program
All benefits are based on meeting NASA Federal Credit Unions eligibility requirements and the carriers terms and conditions.
Work Schedule:
Branch hours vary from branch to branch
Branches are open Monday thru Saturday. Branches with Saturday hours are open from 9:00 to 1:00
Branch Managers may be scheduled to work at other locations as needed including Saturdays
WERE STRONGER TOGETHER
At NASA Federal Credit Union we strive to ensure a culture of collaboration inclusion and opportunity where everyone can feel valued appreciated and respected. We commit to recruit and retain a diverse team with the best talents to live our vision mission and values. We recognize that respecting different perspectives and experiences makes us stronger together. Posted 2/20/26
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Sales Experience
- Financial Acumen
- Financial Concepts
- Management Experience
- QlikView
- Serving Experience
- Retail Sales
- Banking
- Securities Law
- Product Lifecycle Management
- Mentoring
- Supervising Experience
About Company
Banking services nationwide, loans, mortgages, credit cards, checking, mobile banking and more. Discover more about NASA FCU.
