Supervisor, System & Network Operations

Ever since we started in 2007 Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. Its why weve become the #1 home solar and battery company in America. Today were on a mission to change the way the world interacts with energy and were building a company and brand that puts power at the center of life. And were doing it by designing a dynamic culture where employee development well-being and safety come first. Were unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle from sale through installation and beyond so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

This position is primarily remote with occasional visits to a local office or our corporate headquarters for team-building training and collaborative project work. These on-site sessions are designed to strengthen connections share insights and ensure a seamless experience for our team and customers. Equipment pick-up from a local branch will be required. We will provide advance notice whenever on-site attendance is required making these times purposeful and rewarding.

Job Description

The Supervisor of System & Network Operations for Sunrun will lead design deploy and operate enterprise applications infrastructure platforms and network services in a demanding highly available environment. This multi-functional team collaborates closely with Engineering Network Engineering Security and Technical Program/Project Managers to create scale and support critical tools systems and network services that enable Sunruns business operations.

This role is responsible for ensuring the availability reliability performance and security of both enterprise systems and network infrastructure while protecting the organizations integrity customers and data. You are a multifaceted technical leader with hands-on experience across systems cloud platforms and network operations as well as demonstrated success leading large cross-functional technical initiatives in a matrixed environment.

You are passionate about delivering resilient scalable platforms and services that support business growth operational excellence and security.

Responsibilities

Leadership & Operations

• Supervise day-to-day operations for System and Network Operations teams including systems administration SaaS platforms infrastructure and network services.

• Serve as an escalation point for complex incidents impacting employees business systems and network availability across Service Delivery teams.

• Act as a technical and people leader for a medium-sized team providing mentorship coaching and career development for engineers across systems and network disciplines.

• Advocate for your teams across all levels of the organization ensuring alignment with business priorities and operational standards.

Systems & Platform Operations

• Provide oversight management and technical leadership for enterprise platforms and SaaS solutions including but not limited to Google Workspace Okta CrowdStrike Workspace ONE and related systems.

• Partner with business stakeholders and technical leads to identify recommend implement and support scalable cost-effective system solutions.

• Review and analyze existing platforms tools and services for efficiency effectiveness reliability and scalability driving continuous improvement initiatives.

• Own application and platform lifecycle management including budgeting purchasing vendor management renewals and cost optimization.

Network Operations (Expanded Scope)

• Provide leadership and operational oversight for enterprise network services including LAN WAN Wi-Fi VPN SD-WAN and cloud networking components.

• Partner closely with Network Engineering and Security teams to ensure stable secure and scalable network architectures that support corporate offices remote users and field operations.

• Oversee monitoring incident response and root cause analysis for network-related outages performance degradation and security events.

• Establish and enforce operational standards for network reliability redundancy change management and documentation.

• Support network capacity planning lifecycle management and vendor relationships (ISPs telecom providers networking vendors).

• Ensure network operations align with security best practices compliance requirements and business continuity/disaster recovery strategies.

Strategy Planning & Delivery

• Drive quarterly planning for System & Network Operations including platform roadmaps prioritization resource allocation and operational maturity goals.

• Execute and deliver on Internal Tools and Infrastructure vision charter and roadmap including defining and evolving systems and network architecture.

• Provide input and leadership for architecture data flow integration and solution design decisions across systems and network layers.

• Support and promote standardized methodologies for design deployment incident management change control and post-incident review.

Talent & Culture

• Recruit hire and grow a high-performing System & Network Operations team with a strong culture of ownership accountability and continuous improvement.

• Develop senior technical leaders and supervisors to support organizational scale and operational resilience.

• Set clear goals measure outcomes and hold teams accountable for performance reliability and service quality.

Minimum Qualifications

Required Experience

• 68 years of experience in enterprise IT operations including systems infrastructure and/or network operations at scale.

• 2 years of experience in a lead senior or supervisory role on a technical operations team.

• Hands-on experience with enterprise systems administration and SaaS platforms such as Okta Google Workspace CrowdStrike Workspace ONE or similar tools.

• Demonstrated experience supporting and operating enterprise network environments (LAN/WAN/Wi-Fi/VPN) including incident response and operational troubleshooting.

• Experience partnering with network engineers security teams and vendors to support reliable and secure network services.

Technical Knowledge

• Familiarity with:

  • Identity and access management (Okta Active Directory)

  • Cloud platforms (AWS and cloud networking concepts)

  • Virtualization and VDI (VMware VDI technologies)

  • Enterprise networking concepts (routing switching firewalls VPNs SD-WAN)

  • Monitoring alerting and incident management practices

• Experience with ServiceNow or similar ITSM platforms for incident change and problem management.

• Strong understanding of enterprise security best practices and experience participating in security incident management.

Leadership & Skills

• Outstanding communication and interpersonal skills with the ability to influence across technical and non-technical stakeholders.

• Strong analytical and problem-solving skills including root cause analysis and data-driven decision-making.

• Experience working in fast-paced growth-stage or technology-driven environments.

• Familiarity with agile project management methodologies and operational delivery models.

• Passion for building resilient cloud-first platforms and networks that scale with the business.

Recruiter:

Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Compensation decisions will not be based on a candidates salary history. You can learn morehere.

This job description outlines the primary responsibilities some essential job functions and qualifications for the role. It may not include all essential functions tasks or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role please contact us at .

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO Sunrun