Revenue Tax Technician
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Job Location:
Wake County, NC - USA
Monthly Salary:
$ 41206 - 72113
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Agency
Dept of RevenueDivision
Taxpayer Assistance CollectionsJob Classification Title
Revenue Tax Technician (S)Position Number
Grade
NC09About Us
The North Carolina Department of Revenue is committed to excellence in tax administration ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits competitive pay professional development and career advancement. Our dedicated team provides accurate information achieves high compliance and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race color gender national origin religion age disability or political affiliation.
Description of Work
***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***Please make sure that you have entered all necessary information on your application. Once you hit submit you will not be able to edit or reapply to this position to add information or attachments even if you withdraw your application.
This is an anticipated vacancy.
The North Carolina Department of Revenue is currently accepting applications for a Revenue Tax Technician (RTT) to work in the Raleigh Service Center in the Taxpayer Assistance and Collection Division. The RTT position is responsible for assisting the taxpayer with tax compliance through inbound and outbound telephone calls written correspondence and public contact. The Revenue Tax Technician works in call queues to answer general questions from taxpayers and representatives assists walk-in taxpayers and responds to written correspondence. The individual selected for this position will have excellent communications skills both written and oral; a strong work ethic; be able to prioritize and multitask; and exceptional time management skills. The Revenue Tax Technician must be able to maintain rational behavior during interactions with taxpayers and demonstrate courteous professional and efficient behavior while dealing with controversial matters.
Responsibilities include but are not limited to the following:
Answer telephone calls from taxpayers on issues relating to filing reports making payments notices received account balances and adjustments and tax law
Initiate telephone contacts and/or correspondence with customers to provide information for resolution of tax matters
Respond to correspondence received which taxpayers are requesting a penalty waiver closing a business have a misapplied payment etc.
Make outbound calls to taxpayers to assist in resolution of outstanding tax liabilities
Explain educate and advise taxpayers (individual and businesses) of collection policies/procedures tax laws and regulations regarding delinquent taxes
Correspond with taxpayers by mail and/or telephone to secure Business Non-Filer (delinquent) returns and/or resolve low dollar collection cases
Establish payment plans with taxpayers based on standard operating procedures
Research assets and verify liens on taxpayers
Knowledge Skills and Abilities/Management Preferences
Demonstrated experience working with customers
Basic skill level using Microsoft Word Excel and MS Office
Recruitment Range: $41206 - $72113
Effective July 1 2025 candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge skills and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.
COMPENSATION & BENEFITS:The state of North Carolina offers excellent comprehensive benefits. Employees canparticipatein health insurance options standard and supplemental retirement plans and theNCFlexprogram (numeroushigh-quality low-cost benefits on a pre-tax basis).
Some highlights include:
The best funded pension plan/retirement system in the nation according to Moodys Investors Service
Twelve paid holidays per year
Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
Twelve sick days/year which are cumulative indefinitely
Paid Parental Leave
Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
401K 457 and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program
The North Carolina Department of Revenue is committed to excellence in tax administration ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits competitive pay professional development and career advancement. Our dedicated team providesaccurateinformation achieves high compliance and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race color gender national origin religion age disability or political affiliation.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. Tax compliance is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials you must document all related education and experience on the State of North Carolina application in theappropriate sectionsof the application form. Any information omitted from the application cannot be considered for qualifying credit.
Applicants eligible for veterans preference should attach a copy of form DD-214.
If you havegeneral questionsabout the application process you may contact Human Resources at or. Individuals with disabilities requiring disability-related accommodations in the interview process please call the agency ADA Administrator at.
Minimum Education and Experience
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.
Associates degree in Business Administration Accounting or related field from an appropriately accredited institution and one year work experience preferably in an accounting-related environment or an equivalent combination of education and experience.
RelevantConcentrations:Public Sector & Government Administration Management Business Administration Economics Accounting Tax Finance Public Administration Business Management Tax Law Business Law Financial Management Business Operations Trust and Wealth Management and Administrative Science
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.
Recruiter:
LeAnn Katherine BiscoglioRecruiter Email:
Required Experience:
IC
Key Skills
- ASC 606
- Hotel Experience
- Hospitality Experience
- GAAP
- Accounting
- Revenue Management
- Pricing
- Analysis Skills
- Salesforce
- SOX
- ERP Systems
- NetSuite
