C004688 Solution Support Engineer (NS) THU 5 Mar

The Hague - Netherlands

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Deadline Date: Thursday 5 March 2026

Requirement: Solution Support Engineer

Location: The Hague NL

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 836

Required Start Date: 1 April 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Solution architecture

Contributes to the development of solution architectures in specific business infrastructure or functional areas.
Identifies and evaluates alternative architectures and the trade-offs in cost performance and scalability.
Determines and documents architecturally significant decisions.
Produces specifications of cloud-based or on-premises components tiers and interfaces for translation into detailed designs using selected services and products.
Supports projects or change initiatives through the preparation of technical plans and application of design principles.
Aligns solutions with enterprise and solution architecture standards (including security).

Requirements definition and management

Uses standard techniques to elicit specify and document requirements for simple subject areas with clearly-defined boundaries.
Assists in the definition and management of requirements.
Assists in the creation of a requirements baseline.
Assists in investigating and applying authorised changes.

Systems development management

Plans and drives systems development projects which support the organisations objectives and plans.
Selects adopts and adapts appropriate systems development methods tools and techniques.
Ensures that stakeholders are aware of required resources and that they are made available.
Facilitates availability and optimum utilisation of resources.
Monitors and reports on the progress of development projects.
Ensures projects are carried out in accordance with agreed architectures standards methods and tools and addresses security and privacy requirements.
Develops road maps to communicate future development activity.

Network design

Specifies the technical configurations and components required for a small network or a network segment in a more complex infrastructure.
Follows organisational architectures and standards.

Application support

Follows agreed procedures to identify and resolve issues with applications.
Uses application management software and tools to collect agreed performance statistics.
Carries out agreed applications maintenance tasks.

Release and deployment

Uses approved tools and techniques for specific deployment activities.
Administers the recording of activities logging of results and documents technical activities undertaken.

Requirements

Skill Knowledge & Experience:

The candidate must have a currently active NATO SECRET security clearance
A minimum requirement of a Bachelors degree at a nationally recognised/certified university in a related discipline and 2 years post-related experience. Or exceptionally the lack of a university degree may be compensated by the demonstration of a candidates particular abilities or experience that is/are of interest to NCI Agency that is at least 6 years extensive and progressive expertise in duties related to the function of the post.
Experience with diagnosing and resolving technical issues related to software hardware and integrations.
Proficiency in debugging log analysis and identifying root causes of problems.
Experience with cloud platforms (e.g.: AWS Azure Google Cloud)
Knowledge of APIs and basic integration techniques.
Ability to manage or contribute to support projects track issue resolutions and communicate with different teams to ensure a smooth resolution process.
Experience in a customer-facing role such as technical support customer service or help desk.

Required Experience:

DescriptionDeadline Date: Thursday 5 March 2026Requirement: Solution Support EngineerLocation: The Hague NL Full Time On-Site: Yes Time On-Site: 100% Total Scope of the request (hours): 836Required Start Date: 1 April 2026End Contract Date: 31 December 2026 Required Security Clearance: NATO SECRETDu...