Call CenterFront Desk Agent

Lake Geneva, WI - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

CALL CENTER/FRONT DESK AGENT at Destination Geneva NationalJoin the fun fast-paced hospitality team at Destination Geneva National as a Call Center/Front Desk (CCFD) Agent often the first point of contact with hotel dining and golf guests visiting our Lake Geneva Wisconsin resort. Our windowed Call Center is located on the main floor of our sprawling Clubhouse which overlooks three championship golf courses and serene Lake Como. Our Front Desks are located at the Geneva National Clubhouse and our 146-room hotel Lodge Geneva National. This role will require you to work at both locations. This is for a seasonal/part-time position.A successful CCFD agent will learn all about our resort offerings and enthusiastically describe these amenities to guests calling in with resort questions or reservations requests. Sales customer service and problem-solving skills are essential including active listening to fully comprehend guest requests or to resolve issues when guest experiences do not match expectations. Microsoft Outlook Excel Word and Google Sheets will be used daily. Knowledge of online reservations software is a plus but not essential as these programs can be taught on the job. A passion for serving others and caring for guests is RESPONSIBILITIESPrimary responsibilities include but are not limited to the following:Answer phone calls articulately and make online reservations in real and present date time and pricing options for hotel overnight stays dining reservations and tee to current and future guest special requests and concerns as well as questions regarding the resort driving directions and surrounding area up to ensure requests or concerns have been handled to guests represent Destination GNs golf vacation meeting and wedding venues articulately and with in booking Stay and with the Call Center team to establish and meet sales goals and customer guest check-ins check-outs room assignments and room change/late check-out and check daily the Call Center Front Desk Main Lobby and other public spaces are kept neat and clean. This includes lobby restrooms and outdoor spaces along our front hotel room walks to check guest rooms for any maintenance needs and ensure that rooms are presented in a manner that meets/exceeds company with the Golf Food & Beverage and Banquets departments to ensure all guests are given an excellent a positive can-do attitude and a willingness to help in different departments when to Destination GN customer service standards and guidelines; recommend improved CONDITIONS AND PHYSICAL DEMANDSUse of computer keyboard and telephoneInteract verbally in person on the phone and onlineExtended periods of time standing at the front desk or sitting at a deskAccess to meeting rooms & golf coursesOccasional light lifting and event set-upSoftware to include but not be limited to Microsoft Office/Suite Visual One Open Table and EZ Destination Geneva NationalSpecializing in the golf club lifestyle the privately owned Destination GN hosts 54 holes of signature golf by Palmer Player and Trevino award-winning dining and event venues a lakeside driving range sprawling semi-private Clubhouse with sweeping verandas and sleek on-course executive suites and cottages plus the 146-room Lodge Geneva National. Tee up a career at Southeast Wisconsins premier golf resort and set the stage for celebration. Learn more at salary and performance-based as you earn/daily pay to work in a stunning resort setting with access to recreational and supportive work environment that values creativity and for professional growth within a dynamic hospitality seasonal and year-round staff receive benefits including complimentary golf discounts at our dining facilities and Pro Shop reduced greens fees for your foursome special hotel rates for friends & family monthly associate golf tournaments and more. All staff benefit from the option for pay-as-you-earn with Dayforce Wallet.

Required Experience:

Unclear Seniority

Required Experience:

Unclear Seniority