COBRAClerical Administrator

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At HUB International were more than just an insurance brokerage firm were a thriving community of entrepreneurs driven by purpose and passion. Every day we help individuals families and businesses protect what matters most by providing a broad array of insurance retirement and wealth management products and services. But we dont stop there we also invest deeply in our people.

Here your career is in your hands. Youll be empowered to learn grow and truly make an impact. Whether youre supporting a local business or helping a national client navigate complex risk youll be backed by the strength of a global firm and the heart of a regional team.

As one of the worlds largest insurance brokers and a proud Stevie Award-winning workplace HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20000 professionals across 570 offices in North America we bring together industry-leading technology a strong culture of collaboration and centers of excellence that fuel innovation.

Explore your future with HUB International. Lets grow together. If youre ready to be part of a company where your voice matters your work has purpose and your potential has no limits HUB is the place for you.

Position Summary

The COBRA/Clerical Administrator provides essential administrative and compliance support within the BAI COBRA Department. This in-office role combines COBRA administration including eligibility tracking premium follow-up and client services with general clerical functions such as mail processing document scanning and departmental support. The successful candidate will demonstrate strong attention to detail organizational skills and a commitment to regulatory accuracy under ERISA and COBRA guidelines.

Primary Duties & Responsibilities COBRA Administration

• Create weekly termination reports to ensure all employee terminations for the week have been accurately captured in the system

• Enter all student age-outs and additional qualifying event terminations on a weekly basis

• Maintain and update annual benefit rates in the COBRA administration system

• Create new client records and edit existing client records in the system as needed

• Pull daily and weekly reports for departmental review and filing

• Review and coordinate with the enrollment team to ensure COBRA elections and terminations are processed within federally mandated timeframes

• Process returned COBRA mail and ensure all systems are updated accordingly

• Provide COBRA customer service support to participants clients and carriers

• Print and mail the initial General COBRA Notice on a monthly basis

• Conduct monthly premium payment follow-up to ensure timely collections

• Research and resolve check issues including NSF missing signatures address changes incorrect payees and related matters

• Follow up on all open COBRA issues weekly via email and/or phone

• Participate in client meetings as needed

• Maintain ongoing COBRA education and regulatory compliance training

Primary Duties & Responsibilities Clerical Operations

• Open date-stamp and direct all incoming mail to the appropriate employee or department

• Direct dental medical and vision claims mail to appropriate files and employees

• Route predetermination correspondence to the appropriate members and providers

• Mail all EOBs and checks to the appropriate clients and providers

• Prepare and distribute the weekly 350 report

• Stock copiers with paper daily and maintain basic office equipment functionality

• Scan EOBs to Customer Service as requested

• Run errands and perform on-site support functions as needed

Secondary Duties & Responsibilities

• Assist manager with special clerical projects and ad hoc needs

• Coordinate all return correspondence for the department

• Serve as backup for front desk coverage as needed

• Perform other duties as assigned

Education & Skills Requirements

• High school diploma or GED required

• Valid Pennsylvania drivers license preferred

• Prior experience in benefits administration insurance or a related field a plus

• Proficiency in Microsoft Office Suite (Word Excel Outlook) preferred

• Strong organizational skills with high attention to detail and accuracy

• Effective written and verbal communication skills

• Ability to manage competing priorities and meet deadlines in a fast-paced environment

Physical Requirements

• Ability to lift up to 20 pounds

• Ability to reach overhead shelves

• Prolonged periods of sitting and working at a computer in an office environment

Attendance Requirements

Regular punctual in-office attendance is required. This is an on-site position based in the Erie PA office. Schedule adheres to standard BAI business hours (40 hours per week).

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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