Dispute Resolution Specialist

Chubbuck, ID - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Performs various duties regarding dispute processing resolution and maintaining department efficiency. Ensures member satisfaction through courteous accurate and efficient service.

Duties and Responsibilities:

Review investigate and process transaction disputes for cards ACH checks Zelle ATM and other related transactional fraud claims
Provide support to team members and others to ensure proper claim documentation and resolution
Work with vendors and partners to complete assigned tasks
Understand applicable regulations and compliance requirements
Assisting with maintaining credit union policies procedures and training
Additional duties as assigned

Qualifications:

Bachelors degree preferred. 0-3 years experience preferred. Excellent math skills and computer knowledge. Good communication and interpersonal skills. Ability to always maintain the confidentiality of Credit Union and member records.

Performance Standard:

A demonstrated cooperative and positive attitude toward members and other Credit Union staff. Logical process-oriented thinker with a natural sense of urgency. Good interpersonal and client-handling skills with the ability to manage expectations and explain technical details. Accurate in balancing and account research. Professional in appearance attendance quality and quantity of work performed. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.

Physical Requirements:

Perform tasks requiring manual dexterity (processing paperwork filing stapling sorting collating typing counting cash etc.).
Sit for extended periods of time.
Lift 20-40 pounds of applicable supplies including but not limited to copy paper cash drawers marketing material etc.
Repetitive motion using wrists hands and fingers.
Reach keyboards.
Ability to operate basic office machines (calculator computer telephone copy machine fax machine etc.).

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at ICCU to obtain employment.

ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex age disability protected veteran status or other characteristics protected by law.

Required Experience:

Performs various duties regarding dispute processing resolution and maintaining department efficiency. Ensures member satisfaction through courteous accurate and efficient service.Duties and Responsibilities:Review investigate and process transaction disputes for cards ACH checks Zelle ATM and other...