Business Operations Analyst Nordics & Baltic

Stockholm - Sweden

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. From delivering differentiated products to providing world-class customer service we operate with a strong risk mindset ensuring we continue to uphold our brand promise of trust security and service.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

How will you make an impact in this role

American Express is a Global company with a strong presence and growing card customer base in the Nordics. The GM&NS Nordics and Baltics Merchant team based in Stockholm are responsible for maintaining and growing the merchant base to support those customers.

As an Analyst Risk Management within the Business Operations Team you will play a key role in ensuring regulatory compliance strengthening risk controls and supporting a robust risk and governance framework across the business. The role has a strong focus on audit and issue management ensuring adherence to operational regulations and internal policies for the Nordics and Baltic countries.

Key Responsibilities:

Support and lead activities related to regulatory compliance including interpretation and implementation of operational regulations and controls.
Coordinate and support internal and external audits including audit reviews responses and follow-up actions
Manage and track Issues Events and Remediation activities ensuring timely resolution and effective control enhancements
Prepare and deliver risk compliance and regulatory reports for internal stakeholders and governance forums
Identify assess and escalate operational and control risks proactively recommending improvements to strengthen the control environment
Collaborate closely with business compliance and risk partners to ensure effective execution of risk management initiatives

Minimum Qualifications:

Excellent written and verbal communication skills in English and Swedish
Experience working within risk management compliance or regulatory environments preferably within financial services
Ability to work independently challenge existing practices and make informed decisions when required
Strong analytical and organizational skills with attention to detail and the ability to manage multiple priorities
Highly organized resilient and able to perform effectively in a fast-paced environment
Proactive solution-oriented mindset with a strong sense of ownership
Ability to manage multiple priorities in parallel with effective planning and execution
Prior experience of audit processes issue management and remediation frameworks is an advantage

Expected start date: June 2026

Employment eligibility to work with American Express in Sweden is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical dental vision life insurance and disability benefits (depending on location)
Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

Required Experience: