Senior Manager, Agentic Strategy & Research (Token)

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. From delivering differentiated products to providing world-class customer service we operate with a strong risk mindset ensuring we continue to uphold our brand promise of trust security and service.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career. Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

How will you make an impact in this role

Strategy Vision and Enterprise Engagement Key Responsibilities

• Support the definition and execution of the product roadmap for generative and agentic AI-powered customer-facing solutions balancing long-term vision with immediate business priorities.

• Conduct customer research and competitive intelligence to ensure product requirements are reflective of real customer problems/needs and changing industry dynamics.

• Identify and drive strategic linkages across other portfolio products (e.g. payment tokens with passkeys stablecoins and other digital identity/payment solutions) through inward-looking research.

• Shape and communicate a forward-looking fact-based vision that aligns tokenization with enterprise priorities and industry innovation.

• Influence enterprise-wide strategy by engaging senior leaders and cross-business stakeholders.

• Act as a trusted advisor and thought leader representing token strategy to senior executives governance committees and external stakeholders.

• Lead enterprise-wide forums to elevate token visibility and foster cross-functional alignment.

• Understand the key token strategic priorities and own tracking/reporting against them.

Preferred Qualifications

• Experience: 5-7 years in digital payments product financial services or strategy roles with proven ability to develop thoughtful cross-functional strategies and manage multiple stakeholders.

• Strategic mindset: Demonstrated ability to anticipate industry trends operate under ambiguity and drive blue sky thinking into actionable strategies.

• Detail oriented: Ability to identify when details matter and ability to simultaneously drill down into the details without losing strategic vision.

• Influence & communication: Excellent executive presence with the ability to influence senior leaders present complex strategies simply and drive consensus.

• Collaboration: Proven success leading across complex organizations and balancing the needs of multiple stakeholders.

• Interest: A passion for advancing payments innovation AI product experimentation and the future of digital payments experiences.

• Bachelors degree in Business Computer Science Engineering or a related discipline.

Salary Range: $123000.00 to $215250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical dental vision life insurance and disability benefits
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law. American Express will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable state and local laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the Know Your Rights poster. If the link does not work you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.