Senior Software Engineer Implementation Engineer (Reservation & Ticketing)

Position Description:

Company Profile: - At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve. At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at .

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position however only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: Implementation Engineer
Position: Software Engineer (SE) / Senior Software Engineer (SSE)
Experience: 4 years to 9 Years
Category: zINACTIVE - Information Technology
Main location: Bangalore
Position ID: J0226-1182
Employment Type: Full Time

Your future duties and responsibilities:

Overall purpose:
The Implementation Engineer is responsible for end-to-end delivery of the solutions to the airline organizing and planning the implementation schedule monitoring implementation timelines coordinating deliveries with R&D development teams ensuring migration plans are completed supporting Airline customers during the whole implementation on all aspects (functionally testing etc..).

The candidate will be responsible for a significant customer-facing role requiring organization and the ability to work hands-on at all levels within Airline customers business and within Amadeus solutions.

The successful candidate will gain a large functional expertise on Order Implementation portfolio Ticketing reservation disruption and will have the opportunity to grow on project management aspects. She/he will be the Amadeus entry point for a set of airline customers and will coordinate and support the activities necessary to implement merchandizing product.

Regular activities are varied:
Analyse customer requirements configure products and manage implementation on test and production environment.
Solution support: Based on airline requirement guide them on configurations
Functional support: first level support troubleshooting & consulting for product implementation and filing support
Service/consultancy activities: Analyse customer service requirement assess customer product usage and define tailored service proposal and deliver to the customer
Project management: Projects planning follow up and support activities during the implementation. Coordinate the project with the customer organize workshops regular status meetings follow actions and risks
Establish joint baseline plan with the airline and follow tracking of activities
Coordinate internally with R&D product development teams for the activities and features to deliver

Implementation activities

Functional support during Ticketing & Reservation implementations:
Help define an optimized end to end solution covering Ticket Server TKT standalone products (Asset Manager TTT RTTF etc.) and their integration within the customer ecosystem.
Identify and coordinate all technical and functional actions required to integrate Amadeus ticketing products and services under TKT team responsibility.
Configure implement and validate Ticketing functionalities and related modules in alignment with customer use cases and operational flow.
Provide functional support troubleshooting and problem resolution to internal teams and customer functional staff throughout the project lifecycle.
Deliver consultancy services to assess business processes evaluate product usage recommend optimizations and propose tailored service options.
Support ticketing and EMD data migration activities during PSS migrations including data analysis mapping and validation of migrated records.

Project Management:
Define the overall migration strategy for a customer. Handle the migration activities rehearsals and cutover with the airline. Responsible for the setup of the product in test and production.
Support project activities during the implementation in the area of expertise (incl. system/data set-up support to test phases and migration). Support UAT and BPT testing from the airline
Lead Implementation projects as well as Services projects. Define the overall planning of activities and track progresses through the applicable project governance.
Liaise with all Amadeus involved teams: ADP DEV PDef PM Pre-Sales
Prioritise the tasks

Other activities:
Participate to the creation and improvement of implementation processes
Lead knowledge transfer and industrialization of new Amadeus solutions.
Participate to the creation and delivery of new Services around Products Portfolio under team activities.

Required qualifications to be successful in this role:

Education Qualification: Bachelors degree in computer science or related field or higher with minimum 5 years of relevant experience.

Skills:

• Analytical Thinking
• JavaScript Object Notation

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.