L1 Support Engineer (10857)
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
SUMMARY
75 - 105 PLN/h (B2B)
PLN brutto (UOP)
Kraków (Hybrid - 2 days office / 3 days remote) and operates on a follow-the-sun support model
Mid
Project
The role is part of a global Technology Infrastructure and Datacentre Operations function providing critical L1 telecoms support for enterprise IT services.
The team operates within a Global Network Operations Center (NOC) ensuring high availability rapid incident resolution and continuous improvement of telecoms and data centre infrastructure across multiple regions.
You will
- Provide first-line (L1) support for global telecoms incidents and contribute to timely resolution.
- Monitor telecoms and data centre infrastructure and proactively identify service issues.
- Raise and manage vendor tickets and coordinate recovery actions without impacting service availability.
- Work closely with Incident Managers and technical teams during datacentre and infrastructure incidents.
- Support recovery of IT systems in line with agreed SLAs and incident management processes
- Collaborate with global teams and service providers in a diverse multi-region environment.
- Participate in shift-based support including weekends under a follow-the-sun model.
- Contribute to reducing infrastructure outages and preventing recurring incidents.
- Ensure global standards are followed and consistently applied
- Work with service providers to ensure contractual obligations are met and drive continuous improvement
Must have
- 3 - 5 years of experience in L1 IT / Telecoms / Infrastructure support
- Good understanding of data network topologies and networking protocols
- Experience working in a NOC or 24/7 operational support environment
- Familiarity with ITIL and/or Agile frameworks
- Ability to work effectively in a global distributed team
- Strong incident management and troubleshooting mindset
- Willingness to work shifts and weekends
- Fluent English and Polish
Nice to have
- Experience supporting datacentre infrastructure
- Previous exposure to working with external vendors and service providers
- Experience contributing to process improvement initiatives
- Knowledge of telecoms monitoring and incident management tools
- Strong motivation to learn new telecoms technologies and support tools
Our offer
- Relocation package (4500 PLN total value) paid in three installments (1500 PLN per month) in case your permanent presence in the office is mandatory and you need to relocate from another city.
- Benefits: Extended medical care (over 2000 medical facilities in Poland 80 in Kraków) for you and your family; Multisport Benefit card; life insurance
Required Experience:
IC
Key Skills
- Airside Operations
- Engineering Maintenance
- Facilities Management
- Apache Tomcat
- Application Development
- Banking & Finance
About Company
W Infolet od 2005 roku realizujemy projekty IT w różnych modelach outsourcingu (tworzenie oprogramowania „end-to-end”, leasing zespołów IT) dla największych firm technologicznych w Polsce i Europie. Projekty tworzymy przede wszystkim w Java, C embedded, C++, i JavaScript.
