Customer Service Support Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Career Area:
FinanceJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
Role definition
Manages customer service activities and initiatives for business unit.
- Oversee administrative processes supporting the Polish Customer Service department to ensure efficiency and compliance
- Manages customer service activities and initiatives for the business unit according to local regulations
- Expert customer service: anticipates customer needs develops strategies for handling difficult customers resolves complex issues and recovers from service failures to maintain trust and satisfaction
- Leadership and training: coaches customer service team to achieve performance goals and objectives provides constructive feedback listens openly and communicates effectively
- Supervises the alignment of the operations with internal policies
- Uses critical thinking techniques to organize data clarify priorities and support risk assessment and decision-making
- Coordinates processes related to contract creation/modification/termination/full term etc.
- Collaborate with collection teams legal teams and external legal partners ensuring timely resolution of issues
- Oversee cooperation with insurance providers including policy administration and claims handling
- Reviews and validates internal reports ensuring accuracy and timely delivery
- Facilitates cross-departmental collaboration to optimize operational workflows
Requirements
- Equivalent experience in a similar position in a banking or financial institution desired
- Knowledge of customer service priorities major responsibilities and overall organization of the customer support function or department
- Effective communication and ability to build strong relationships with clients vendors and peers
- Strong decision-making and problem-solving skills
- Very good command of English (spoken and written)
- CRM systems and technologies: ability to learn processes and systems quickly (learning agility)
- Readiness to work on-site 5 days a week
We offer
- A full-time employment contract for indefinite period
- Base salary and quarterly bonus related to the companys performance and individual results
- A comprehensive benefits package (i.a. private medical care co-financing of a sport card vacation subsidies and educational support)
- A modern office in a prime location near Rondo Daszyńskiego metro station
- Extra days off for sickness
- A friendly team and a positive working atmosphere
- Opportunities to gain valuable experience and grow within a well-established American company
Posting Dates:
February 20 2026 - March 5 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply Join our Talent Community.
Required Experience:
Manager
Key Skills
- MAC
- Active Directory
- Service Support
- End user
- Access Points
- trouble tickets
- OS
- Linux
- Project Management
- Service Management
- Service Quality
- Setup
- Service Desk
- hardware
- Software Applications
About Company
Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.
