PlayerGuest Services

NOW HIRING FOR THE 2025 SEASON

Average rate pay with tips: $15-$20/hour

Join the fun fast-paced Golf team at Destination Geneva National where your office is outside (and often on a golf cart) and your golf is free! Formerly known as Player Services this primarily outdoor position includes the following responsibilities: handling and staging arriving golf bags directing resort and Member golfers checking in for tee times cleaning and staging golf carts post-round club cleaning answering guest questions and assisting resort and Member golfers.

ESSENTIAL FUNCTIONS

Primary responsibilities include but are not limited to the following:

• Provide members and resort guests with golf bag handling and club cleaning services
• Provide excellent customer service to all public patrons members and guests
• Greet members guests and public as they arrive and return from their round
• Maintain Golf Shop communications for member and public requests report add-on players
• Inform and direct players and guests to desired areas of the facility
• Issue monitor and secure rental club inventory by following operational procedures
• Assist with all cleaning and maintenance procedures of the golf car fleet
• Monitor the bag drop area handle transport and protect public member and guest bags
• Tag/label all golf bags with identification tags when appropriate and necessary
• Pull and set up member bags for daily member play
• Assist members and guests arriving from the Member Parking Lot
• Assist with the staging of golf carts on a daily basis for public member and guests
• Ensure that all staged carts are clean and properly stocked tees pencil and sand & seed
• Clean out wipe down/wash and dry all golf carts after completion of play
• Place cleaned member clubs back into member club storage after play
• Safely park golf carts in designated spots in the cart storage area
• Plug-in and charge golf carts each evening check that charging is occurring
• Clean store and protect members and guests clubs which are held overnight
• Maintain all areas of the cart barn and club storage rooms
• Empty trash receptacles as needed during each shift
• Work closely and communicate with the PGA Professionals and Golf Shop Staff in staging preparing and operating all public and member events
• Communicate often with the Maintenance Department with regarding to sand & seed supply and replenishment and all cart maintenance/repair issues
• Work closely with Starters to assist in getting groups to the first tee in a timely manner
• Maintain the practice areas in conjunction with the Range personnel tee setup and cleaning range picking washing and sorting golf balls restocking caddies and tee cups
• Monitor all areas for trash and debris lost clubs and equipment etc.
• Deliver dirty and used towels to the laundry each night restock clean towels
• Perform any and all duties assigned by the Professional Staff

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of the time performing each function to be solely determined by the director based upon departmental and hotel needs

Transport Cottages & Suites guests to rooms if necessary

Assist with event set-up procedures as required