Business Operations Specialist

About Flexspring

At Flexspring we make HR systems work better - together.

Founded in 2013 Flexspring is a trusted expert in HR data integration. We partner with HR teams and HR software companies to design and deliver custom integrations that connect systems reduce manual work and help peoples operations run smoothly and reliably.

Our work sits at the intersection of HR and technology. We solve complex integration challenges that directly impact how organizations hire pay manage and support their people. By making HR data easier to move more accurate and less costly to manage we help our clients focus on what matters most.

Flexspring is a fully remote company built on trust ownership and strong collaboration. Team members are encouraged to take initiative collaborate closely with experienced colleagues and continuously grow their skills while working on solutions that have real visible impact. Our philosophy is simple: Everything Connects.

About the Role

We are hiring a Bilingual (EN/FR) Business Operations Specialist to support a broad range of operational initiatives across the company.

This is a versatile high-impact role that works closely with C-level leadership and cross-functional teams to bring structure visibility and follow-through to complex initiatives.

The scope spans process optimization operational coordination data reporting back-office improvements and international expansion support. No two weeks will look the same.

This role is ideal for someone who thrives in ambiguity enjoys solving messy problems and takes pride in turning high-level direction into clear execution.

What This Role Requires

• BA/BS Degree
• 25 years of experience in Business Operations Operations Sales Operations or a similar role.
• Full professional fluency in English and French is required; comfort conducting meetings and preparing written materials in both languages is essential.
  

• Experience in a SaaS or B2B environment preferred.
• Strong analytical ability and attention to detail.
• Comfort working with CRM systems and operational tools (Salesforce experience preferred).
• Ability to operate with limited information and take initiative without waiting for detailed instructions.
• Strong ownership mindset and high level of accountability.
• Comfort working in ambiguity and managing shifting priorities.
• Ability to meet tight deadlines and adapt when timelines change.
• Flexibility in working hours when collaboration or deadlines require it including occasional early mornings or evenings to align with European time zones.
• Strong written and verbal communication skills.

Nice to Have

• Experience working closely with executive leadership.
• Experience optimizing finance or AR-related workflows.
• Familiarity with compliance frameworks such as GDPR or SOC 2.
• Additional European language skills (e.g. Spanish German or Dutch) are considered an asset.
  

What Youll Do

Executive & Strategic Operations Support

• Partner directly with C-level leadership to support daily operational priorities and cross-functional initiatives.
• Translate high-level direction into structured action plans follow-ups and execution tracking.
• Coordinate across Accounting Sales Customer Success and Delivery to ensure alignment and timely completion of key initiatives.
• Support leadership in preparing materials reporting and structured presentations when needed.
  
  

Process Management & Optimization

• Identify inefficiencies across administrative and inter-departmental workflows.
• Lead practical improvements to processes between Sales Accounting AR and Customer Success.
• Contribute to back-office optimization initiatives including exploring AI-enabled process enhancements.
• Document and standardize procedures to improve speed clarity and accountability.
  
  

International Expansion Support

• Support operational aspects of European expansion initiatives.
• Coordinate cross-border workflows and ensure alignment with European time zones and partner expectations.
• Assist in adapting internal processes to support international growth.
  
  

Data Reporting & Visibility

• Maintain and improve operational dashboards and performance reporting.
• Ensure data accuracy and integrity across CRM and operational systems.
• Provide structured insights to support decision-making.
• Track key metrics and deadlines to ensure visibility and follow-through.
  
  

Cross-Functional & Partner Collaboration

• Collaborate with external partners on operational coordination.
• Support AR oversight and coordination with Accounting.
• Facilitate clear handoffs and communication between departments.

What We Offer

• Remote work with flexible hours.
• 4 weeks of paid vacation annually.
• Comprehensive health benefits package for you and your family.
• Home office setup support.
• Team events and opportunities to connect with colleagues.
• Opportunity to work with cutting edge technologies.
• Competitive base salary within an empowering ownership-driven work culture.

For more information about Flexspring visit:
Employment Opportunity Statement

Flexspring is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexspring is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Flexspring are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. Flexspring does not tolerate discrimination or harassment based on any of these characteristics. Flexspring encourages applicants of all ages.

Required Experience:

Manager