Product SME – Auto Claims

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim) while often overlooked is the foundation of the entire industry. Its currently highly manual involving phone calls faxes and gut instinct costing tens of billions of dollars a year. We can do better.

At Assured we provide large insurers with the software solutions they need to win in a modern technology-driven world. From self-service claim-filing software to backend fraud detection were the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diverse from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments life at Assured is dynamic collaborative and rewarding.

Assured Insurance Technologies is seeking a Product SME to lead a comprehensive evaluation of the end-to-end auto claims process. This role will focus on understanding how claims move from First Notice of Loss (FNOL) through resolution how decisions are made and documented how data flows across systems and where operational and product improvements can meaningfully impact cycle time accuracy customer experience and financial performance.

This role sits at the intersection of Product Engineering and Analytics and is expected to drive meaningful company-wide impact.

What youll do

Conduct an end-to-end review of the auto claims lifecycle
Examine the full claim journey; FNOL intake investigation coverage evaluation liability assessment damages review reserving negotiation settlement and closure identifying friction points and opportunities for automation.

Develop deep expertise in how claims decisions are made and supported by data
Understand what information adjusters rely on (statements telematics police reports photos repair estimates medical documentation policy data) how it is structured in the system and where gaps or inefficiencies exist.

Identify breakdowns in claim workflow and documentation
Surface inconsistencies in data capture reserve alignment task routing handoffs approval processes customer communications or downstream reporting that affect claim outcomes.

Own the integrity of core claims data across systems
Ensure key indicators (coverage status liability stance damages exposure reserve position settlement status) are accurately captured and consistently reflected across product operational and financial views.

Define standards for claims quality and defensibility
Establish expectations for documentation rigor decision rationale reserve accuracy communication clarity and alignment between investigation findings and financial outcomes.

Partner cross-functionally to resolve systemic issues
Collaborate with Product Engineering Claims Operations Analytics and Leadership to address root causes impacting claim efficiency accuracy and customer experience.

Improve both inputs and outputs across the claims process
Enhance how evidence and claim information are collected structured and surfaced to improve how insights are delivered through dashboards reporting automation workflows and AI models.

Translate insights into measurable product improvements
Prioritize enhancements that reduce cycle time improve loss ratio performance minimize leakage strengthen reserving accuracy improve customer satisfaction and increase operational efficiency.

Influence roadmap decisions with financial and operational context
Clearly articulate business impact across indemnity spend expense management subrogation recovery litigation exposure adjuster productivity and customer retention.

Serve as the internal subject-matter expert on the auto claims lifecycle
Guide best practices for claim handling documentation standards investigation quality and automation opportunities.

Align teams around consistent process standards
Partner across Claims Product Engineering Finance and Customer Success to ensure shared understanding and disciplined execution.

Communicate clearly across audiences
Present findings and recommendations effectively to both technical and non-technical stakeholders.

You have

Prior experience working at a major carrier as a claims adjuster

Deep understanding of the end-to-end auto claims process within P&C
Experience working closely with product engineering data and operational teams
Proven ability to assess complex workflows and identify high-impact improvements
Comfort owning ambiguous high-leverage initiatives with measurable financial impact
Strong written and verbal communication skills

Benefits:

Competitive Compensation: Enjoy a competitive salary and equity package!

Comprehensive Health Care: Access to multiple medical plans with an HSA option and minimal out-of-pocket expenses. Certain plans covered 100%.

Dental Insurance: We protect those pearly whites

Vision Insurance: Everyone can see clearly now at Assured

Life Insurance: Its on the house! Provided at no cost to you

Paid Time Off: Uncapped vacation days and paid holidays. Take that vacation!

Family Leave: Maternity and paternity leave options

Financial Wellness: 401(k) contribution with Assured contributing 3% of your income even if you dont contribute

Flexible Spending Accounts: Health and dependent care FSAs for pre-tax flexible spending

**We have been made aware of individuals falsely posing as recruiters from Assured Insurance Technologies Inc. Please note that we only contact candidates from official @ email addresses and all interviews are conducted through verified company channels. If you are unsure whether a message is legitimate please contact us directly at before sharing any personal information**

Our Commitment:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodation.