Director, Client Services Student Living

ABOUT GREYSTAR

Greystar is a leading fully integrated global real estate platform offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States managing more than one million units/beds globally. Across its platforms Greystar has over $79 billion of assets under management including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more visit .

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

• Maintains and manages ongoing relationships with the Companys existing clients ensuring on-going communication with client representatives requesting and reviewing client feedback regarding the Companys performance and service addressing and resolving client complaints concerns issues and requests and responding quickly and with urgency to provide reports updates and other information of interest and need to clients.
• Leads and coordinates initiatives activities and strategies for new business/market development by identifying potential clients cultivating relationships soliciting business creating and presenting formal business proposals and following up to consummate the business transaction.
• Provides input into the establishing annual business goals and budgets for the client services group by projecting potential new clients and related management fees and provides regular progress reports to track changes in projections timing and anticipated fees.
• Executes the Companys new business development strategy by monitoring and analyzing market information and trends for opportunities and potential threats preparing detailed reports for senior management and making recommendations on actions for securing the Companys business relationship with clients and/or the Companys market position.
• Establishes internal communication networks and client relationship management systems to promote the exchange of information among team members related to client activities decisions and issues and ensure effective management of the client communication process.
• Develops and distributes communication materials brochures promotional literature and other collateral material to current and future clients to provide information about the Company proactively announce future trends and direction and promote the Company its offerings services and benefits.
• Coordinates implements and finalizes due diligence assignments and acts as liaison with brokers for new fee management business opportunities.
• Improves client service and customer satisfaction by gathering client feedback through surveys and other tools reviewing input and survey results identifying themes and issues and proposing and implementing innovative and cost-effective solutions.
• Completes various human resources financial administrative and other reports and analysis and performs other duties as assigned or as necessary.

#LI-WR1

The salary range for this position is $132000 - $142000

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements prior experience current skills and geographical location.

• Corporate Positions:Inaddition to the base salary this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.

• Onsite Property Positions:Inaddition to the base salary this role may be eligible to participatein weekly monthly and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical Dental Vision and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation 4 personal days 10 sick days and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness Accident HospitalIndemnity PetInsurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging and all communication will come from official Greystar email addresses (@). If you receive suspicious requests please report them immediately to

ANTICIPATED CLOSING DATE

This date may be subject to change due to evolving business needs.