The primary responsibility of the Fountain worker is to accurately handle cash register transactions and ensure guests are greeted cheerfully and prepare food & beverage per guests requests.
Provides fast friendly professional and responsive customer service to restaurant guests and staff.
Engages in friendly conversations with guest whenever possible using the 10/5 Rule: 10 feet make eye contact and smile 5feet - greet and speak to guest.
Accurately inputs all orders into the POS terminal.
Accurately posts all transactions on the POS terminal giving correct change; accounts for all cash charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
Make drinks to order in accordance with established recipes and time guidelines.
Deliver products to customers in timely manner.
Maintain high levels of customer service at all times.
Thanks guests for their patronage.
Maintain appropriate level of stock items in area.
Assist in maintaining display cases and pastry par levels.
Keeps designated working areas clean and organized and assists in maintaining cleanliness of surrounding areas and condiment areas in accordance with established health and safety standards.
Assist all co-workers as needed. Assist Management in getting food products to customers
Assist in training new Fountain Counter Persons and new Management staff during their training period.
Responsible for periodic cleaning tasks assigned by Management
Attend mandatory meetings and training classes as assigned.
Resolve guest complaints expeditiously and inform Management of the complaints
Prepare or serve menu items such as sandwiches or salads
Must be 21 years of age or older
ADDITIONAL REQUIREMENTS
Fast paced environment multiple tasks to be handled under time constraint.
Must be able to handle a heavy business volume and sensitive situations relating to staff and guest problems in a timely manner.
The Cromwell is the Strip’s first and only, stand-alone boutique hotel and casino. The Cromwell features the first-ever restaurant by celebrity chef and television personality Giada De Laurentiis and a rooftop pool, day club and nightlife venues by Drai’s, The Cromwell redefined e the ... View more