Collections Specialist Rock Dental Brands
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Job Location:
Little Rock, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
At Rock Dental Brands we truly believe people do their best work when they believe in what they are doing. Our call center team is often the first and most important point of contact for our patients.
As a Collections Specialist you will play a vital role in our financial operations. This is a high-volume phone-based position where you will spend the entirety of your shift handling a continuous flow of inbound and outbound collection calls. You will help patients understand their accounts resolve complex billing questions and guide them toward payment solutionsalways with empathy clarity and professionalism.
This role is ideal for someone who thrives in a fast-paced environment possesses the stamina for a steady flow of calls and is comfortable discussing financial obligations in a respectful service-driven way.
Your Role In Our Operations
Maintain high-volume phone activity: Spend the majority of your shift handling a consistent stream of inbound and outbound patient collection calls.
Manage Patient Accounts: Assist patients with billing questions account balances and payment options.
Negotiate Solutions: Secure payments in full or negotiate appropriate payment arrangements in accordance with company policies.
Deliver Quality Service: Provide a calm professional and empathetic experience on every call even during difficult conversations.
Drive Results: Meet or exceed daily call volume quality and resolution metrics.
Detailed Documentation: Accurately document call notes actions and outcomes in internal systems.
Compliance: Follow HIPAA customer service standards and all applicable collection regulations.
Required Skills & Experience
High School Diploma or GED.
1 year minimum experience in a call center high-volume collections or accounts receivable role.
Resilience & Stamina: The ability to remain engaged and productive while handling frequent phone calls throughout the entire workday.
Communication Mastery: Strong listening verbal communication and de-escalation skills.
Financial Literacy: Comfort discussing debt and financial topics in a respectful professional manner.
Detail Oriented: Strong attention to detail and follow-through on account management.
Tech Savvy: Basic computer skills and experience using Google Workspace or similar systems.
Preferred Skills & Experience
Dental or Medical call center experience.
Knowledge of dental or medical insurance and billing codes.
What We Offer
Flexible health insurance options.
Complimentary dental and orthodontic care for you and your family.
Paid time off and paid holidays.
Industry-leading 401(k) with company match.
Career growth and internal advancement opportunities.
Modern supportive call center environment with strong leadership.
Required Experience:
IC
Key Skills
- Office Manager Experience
- Accounts Receivable
- Dentrix
- Computer Operation
- ICD-10
- Dental Receptionist
- Chairside Assisting
- Dental Office Experience
- Medical Billing
- Front Desk
- CPT Coding
- Eaglesoft
About Company
Dental Support Organization built by providers, for providers. Partnership with RDB will build the foundation of a brighter future for you and your practice.
