Service Coordinator Supervisor-Clay County

Service Coordinator Supervisor

Full-time

Liberty

Clay County

(Hybrid/Remote)

**Applicant must live in the service area to be considered**

ABOUT US

The Center for Human Services (CHS) has provided exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. Currently CHS provides programs and services to assist individuals with disabilities low income at-risk children and their families to meet their goals and experience their best lives while living working playing and becoming a part of their communities. As an organization we are leaders in excellence we have a steadfast commitment to solutions we respect all differences abilities and similarities in our employees and clients and we advocate autonomy!

SUMMARY

The Service Coordination Supervisor supports the CHS mission by overseeing the daily operations of the Service Coordination (SC) Department and follows the Department of Mental Health statutes and directives along with CHS policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Exercises independent judgmentby planning and coordinating with the Service Coordinator regarding specific issues
• Affirms the Success of Team Membersassigned by recruiting interviewing hiring scheduling and providing necessary training. Provide constructive and timely feedback by scheduled performance evaluations or during everyday interactions to assigned team members. Handles discipline and termination of assigned team members in accordance with company policy by implementing measures focused on motivation of the Service Coordination team to improve performance quality and efficiencies.
• Create a Culture of Communicationby attending and conducting staff team meetings at least once per month by sharing departmental information process changes identifying solutions to issues or concerns raised by team members and working with team members to problem solve case specific issues. Maintaining effective communication and professional relationships with families guardians community providers and other stakeholders.
• Deliver Quality Services to Individualsby ensuring assigned team members are completing documentation accurately and within required timelines to include by not limited to support monitoring TCM logging/billing ISP development quarterly reviews and Utilization Review requests. Serves as a resource to team members by using best practices in working with individuals served and community providers.
• Works closely with the Regional Office PR/QE teamsby monitoring the quality of providers.Staff will comply and understand the unique combination of cultural variablesby appropriately responding to the ongoing emphasis on Cultural Competencies of the organization.

SKILLS AND ABILITIES

• Ability to motivate others
• Ability to problem solve
• Capable of managing others
• Developing others
• Ethical behavior and decision making
• Excellent communication skills
• Positive with collaborative attitude
• Strong computer skills
• Strong problem solver
• Strong reasoning ability
• Team oriented

COMPETENCIES

• Accurate listening
• Attention to Detail
• Attitude toward others
• Initiative
• Meeting Standards
• Problem Solving

QUALIFICATIONS

REQUIRED EDUCATION:

• Bachelors degree (BA or BS) in related field from an accredited university plus five years of related work experience or masters degree (MA or MS) in related field from an accredited university plus three years of related work experience.

REQUIRED MISCELLANEOUS QUALIFICATIONS:

• Must provide valid drivers license.
• Must provide proof of personal valid vehicle insurance.

PREFERRED EXPERIENCE

• Previous supervisory experience is preferredORtwo years experience as a Lead Service Coordinator at CHS; strong leadership qualities personnel management and exceptional communication interpersonal and organizational skills preferred.
• Experience with a variety of case management and documentation applications such as but not limited to Setworks Kronos Therap etc.
• Experience as a member of a multi-disciplinary team in the areas assessing developing or implementing individual person-centered plans especially for persons with intellectual/developmental disabilities.
• Experience in utilizing the Microsoft Office Suite.

PHYSICAL REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Some travel for meetings within the region.
• Must be able to lift 10 pounds at times and occasionally lift and/or move up to 25 pounds.

BENEFITS:CHS offers best-in-industry benefits.Click here to view our Benefits guide for more details

SHIFTS: FT (40 hrs.) Mon-Fri: 8am-5pm

EEO STATEMENT

Center for Human Services/Chariton Valley Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This statement applies throughout the life cycle of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

If you are unable to submit your application because of incompatible assistive technology or a disability please contact us at ext. 331 or ask for HR.