Assistant Vice President, Operations

Jodhpur - India

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Assistant Vice President Operations
The role of Global operating leader in Genpact is a high visibility role with an accelerated career path and immense growth potential. We are looking for a self-starter who is upbeat agile and can effectively lead operating teams enabling them to deliver compelling financial outcomes while improving efficiency.
In this role you will:
Own end-to-end client service delivery and P&L
Drive and lead new/existing relationships with a set of valuable clients leading to a balanced P&L
Work closely with client CXOs and process owners Genpact operating teams and global relationship managers for key accounts
Develop a strategy for winning and transitioning new deals while running and growing the existing relationships
Be responsible for ensuring the right solution is proposed for new deals actively participating in the deal process aiding and enabling robust transitions delivering ongoing client happiness through consistent high class service delivery and thereby ensure high NPS cross sell and profitability
Follow a structured road map beyond 18 to 24 months to tackle bigger leadership roles for the vertical
Own the way in implementing new technologies in operations and display a strong executive presence
Collaborate for the new deal process including solutioning pricing due diligence transition and stabilization
Responsibilities:
Manage outsourced services delivery to ensure customer happiness and increased revenue through client up-sell
Collaborate and work with Genpact s global business and functional leaders to build and commercialize existing and new product offerings
Take a lead and work closely with digital teams to introduce breakthrough technology solutions into operations
Lead global operations to achieve and exceed P&L expectations
Use lean six sigma framework to drive continuous performance improvement
Implement appropriate mechanisms to identify understand and bring up performance gaps and/or performance breakthroughs including developing and implementing improvement plans to close performance gaps.
Collaborate for the new deal process including solutioning pricing due diligence transition and stabilization
Hiring and retaining the right talent provide career pathing for the team
Building a leadership pipeline
Drive delivery excellence and strive to drive process transformation and simplification in the delivery
Qualifications we seek in you!
Minimum Qualifications
Masters degree from a leading university with outstanding academic achievement
Experience in leading change in operational performance through technology interventions and digitalization
Experience in Finance & Accounting domain preferably
Ability to influence a team of peers and stakeholders not in direct line of supervision; should establish credibility to operate as first among equals among the Consulting Leadership.
Commercial and financial acumen in understanding P&L planning and control of the CAPEX and OPEX related to his/her field
Hands-on growth mentality paired with a productivity drive
Experience of running and leading remote teams
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.