Head of Infrastructure Development

The Opportunity

We are seeking an experiencedHeadInfrastructure Development reporting to the SVP of Infrastructure and Operations. As a senior member of staff in Infrastructure and Operations within IT this individual is responsibleto buildafuture-fit infrastructure and organization for JLL developing and enabling resilient and adaptable infrastructure across the enterprise.

The Head of Infrastructure Development brings experience knowledge and future vision for transforming the infrastructure function including the management of the source code repository CICD pipelinesgolden imagines/patternsOS containersimmutable& resilientinfrastructure observability standardstier 1 2 and 3 support of tooling and tier 3 support forinfrastructure & applications.

The role holder is a senior stakeholder in all relationships with externally sourced infrastructure and operations capabilities.Owns the direct points of contact and continuous engagement and improvement with Applications Teams.

As a key member of theseniorI&Oleadership team this role contributes to the development and execution of the enterprise-wideInfrastructure and Application Developmentstrategy and is responsible for ensuring I&O strategy is fully aligned positioning I&O to deliver compelling valueto the infrastructure application teams as well as the JLL Business

This individual is expected to support theSVP of I&O the Infrastructure Leadership peer group the Chief Architect and VPs of Application Development under the CTOby implementing infrastructure solutions that align to the enterprise architecture framework and roadmap. He or she will also serve on IT planning and policymaking committees and will drive the development and adoption of enterprise technology standards governanceprocessesand performance metrics.

Key Responsibilities

• Create and execute strategy:Create and communicate a pioneering vision forInfrastructure Development including the value proposition in digital transformation optimization of cloud and adoption of innovative technologies such as generative AI.

• Optimize redesign and deliverengagementmodels forInfrastructureservices: Streamlineengagementpractices enable a compelling digital employeeexperienceand improve the value the enterprise receives from infrastructure platforms and services.

• Champion innovation.Take advantage of breakthrough technologies by embracingand drivingautomation and observability

• Manage andoptimizecloud environment: Create and execute strategies for cloudedgeand on-premises infrastructure and maximize the value the enterprise receives from investments in cloud services.

• Develop and engage talent:Create future-proofing talent strategies to develop upskill andretainan adaptive workforce amid the impact of generative AI and automation and adopt leadership principles that engage teams and executives to change culturebuild soft skills and improve the employee experience.

Achieve operational excellence:Modernize to a cost-optimized on-time and stable hybrid infrastructure that addresses technical debt and minimizes risks of new initiatives. Build resilient platforms to power business growth.

Drive and communicate outcomes:Build relationships and collaborate effectively across various levels of the organization. Able to convey complex technical concepts and strategies that resonate with technical and non-technical stakeholders.

Define Measure and Drive Success:Define the value ofInfrastructure Development includingobjectives metrics and KPIs and track outcomes against goals such as reducing risk andoptimizingcost.oDrives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement which also measures impact and shares results.

oContinuously evaluates the business value ofInfrastructure Development including the use of metrics such as Key Performance Indicators Outcome Driven Metrics and Objectives and Key Results

Leadership Requirements

• Strategic Vision: Has a clear strategic vision with the ability to develop and communicate an Infrastructure Developmentvision that inspires and motivates staff and aligns with the IT and business strategy.

• Outstanding Communication: Exceptional communication skills and ability to effectively communicate complex concepts to various audiences including board members executives technical teams and non-technical staff; aptitude tofacilitatecollaboration and build relationships across business lines is critical. Able to articulate Infrastructure Developmentapproach to risk taking to nontechnical audiences in a way that increases sponsorship and support forongoingendeavors

• Business Acumen and Subject Matter Expertise: Strong business acumen including industry domain-specific knowledge of the enterprise and its business units. Deep understanding of current and emergingInfrastructure Developmenttechnologies and practices and how other enterprises are employing them.

• Change Management: Skilled at driving cultural change; Evangelizing and implementing transformational initiatives where the target stateincludedagileDevOps SRE cloudadoption at scale. Able toconsolidateoperations capabilities in large complex enterprise organizations to deliver improved efficiency while balancing customer preferences for agility.

• Team Leadership: Successful history of building and leading diverse teams; including fostering a collaborative inclusive and innovative work environment as well as providing mentorship and professional development opportunities.

• Risk Management:Possessa deep understanding of risk management principles and methodologies; ability to assess and prioritize risks effectively develop risk mitigation strategies and ensure that in-placed controls are aligned with governance and policy requirements.

• Continuous Learning: Committed to continuous learning and staying up to date with the latest trends technologies and threats in the field ofInfrastructure Development. This includes obtaining relevantcertifications attending conferences and activelyparticipatingin industry forums and networks.

• Ethical:Adheres to the highest ethical standards anddemonstratesintegrity by instilling a strong culture of ethical behavior within theInfrastructure Developmentfunction and across JLL.

Additional Requirements

• Bachelors degree in science Engineering;Mastersdegree preferred

• 10 years of experience ininfrastructure with at least5years in a senior leadership role preferably in a technical capacity in the cloud and/or advanced network areas.

• Strong knowledge of current and emerging technologies including cloud computing virtualizationobservability source code CICD pipeline containersnetwork architectureprotocolsand technologies with an understanding of related IT security strategies

• Strong experience creating resilient and immutable infrastructure

• Strategic thinker with a proventrack recordof implementing large-scale IT initiatives

• Strong analytical and problem-solving abilities

• Experience as a collaborative and influential leader instilling confidence among stakeholders in FORTUNE 500 environments.

• Established reputation as a bold thinking progressive executiveexhibitingstrong levels of insight and exceeding stakeholders expectations.

• Transformational leader who leads change with energy and resilience to propel thebusiness forward; has the courage to make complex decisions and take calculated risks; adjustsstyle toaccommodate individuals and the various phases of growth.