Specialist of Services

SALARY: up to $55000- $67151 annually

POSITION SUMMARY:

The Specialist of Services is responsible for assisting in day-to-day end user technology operations (workstation peripherals network and file access procurement vendor management incident management) throughout the City. Assists in the evaluation planning and implementation of services. Represents the services function related to capacity continuity availability security and change management. Makes recommendations for technology architecture.

As a leader and employee of the City of South Bend you are called upon to serve in a manner that supports Our Core Values: Excellence Accountability Innovation Inclusion and Empowerment as you carry out our primary employee expectations: Champion Values & Organizational Pride Champion Operational Excellence Make Sound Decisions Embrace Coaching and Accountability Communicate with Excellence Value Diverse People and Perspectives Embrace Personal Development Exhibit a Positive Attitude and Own Your Health Wellness & Safety

SUPERVISION EXERCISED:

None.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assists in maintaining the relationship with vendor-managed Help Desk for incident management including escalation to internal City resources.

Assists users across the City through the technology procurement process and purchasing guidelines.

Oversees hardware and software deployment including lease-refresh and technology needs for project implementation.

Oversees all static and mobile end-point assets including computers laptops tablets peripherals phones and multi-function printer copiers.

Oversees all user technology security rights

Coordinates and implements technology upgrades for enterprise systems.

NON-ESSENTIAL/MARGINAL FUNCTIONS:

Perform other duties and assume other responsibilities as apparent or as assigned.

EDUCATION / QUALIFICATIONS:

Bachelors Degree in Computer Science or related area of study. Significant professional experience will be considered in place of a degree.

Minimum 2 years of IT operations experience.

KNOWLEDGE SKILLS AND ABILITIES:

Strong interpersonal and oral communication skills.

Excellent organization skills.

Self-motivated with keen attention to detail.

Ability to prioritize and execute tasks in a professional manner.

Ability to analyze problems and select proper corrective action.

Ability to work independently and as a team member.

Experience with directory services and support (Active Directory).

Experience in IT operations including incident management and troubleshooting.

CERTIFICATES LICENSE REGISTRATION:

Valid Drivers license required.

EQUIPMENT:

Desktop Computer Laptop Computer Telephone Printers Fax Machine Copy Machine Scanners

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to sit and walk and talk or hear. The employee is occasionally required to walk; use hands to fingers handle or feel objects tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required in this job include vision and the ability to adjust focus.

WORK ENVIRONMENT:

Work is performed in office settings with moderate inside temperatures. The noise level in the work environment is usually quiet to moderate in the office. Entire office is smoke free.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties responsibilities and skills required of personnel so classified. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. The City of South Bend is an at will employer.

REQUIRED:

Pre-Employment Drug Screen

Pre-Employee Background check

Public Safety Specialized Background Check

Equal Employment Opportunity Employer

Required Experience:

IC