Aging Case Aide 2 Protective Services

In order to be considered for this position applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and disqualified from consideration. The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected.

GENERAL PURPOSE
The Aging Case Aide 2 Protective Services position is an advanced public contact work in the Area Agency on Aging (AAA) department providing information and referrals to Older Adults to assist them in obtaining a wide range of services.

SUPERVISION RECEIVED
This position reports directly to the Aging Care Management PS Supervisor.

SUPERVISION EXERCISED
This position does not exercise supervision over other functions.

ESSENTIAL DUTIES OF THE POSITION
Attends supervisory conferences/Unit meetings as scheduled.

Attends training locally or out-of-town as approved by the Supervisor.

Cooperates with co-workers and staff of other Division of the Department of Human Services and community agencies in the provision of service to shared consumers when appropriate.

Serve as a contact for banks:
Develop relationships with key personnel at financial institutions.
Assist with gathering financial information on financial exploitation cases and obtain financial statements when indicated.
Accompany consumers to bank if necessary to receive bank records.

Obtain PB22 and Mandatory Act 13 incident Reports on Reports of Need (RONs) received from facilities (nursing homes assisted livings personal care homes and adult day care centers).

Do home visits as directed to assist with various errands such as picking up paperwork dropping off food etc.

Keep resource information current.

Provide assistance to Protective Services staff including:
Assistance with taking RONs for Protective Services processing and tracking assignment of RONs and completing required notifications.
Entering RONs and/or progress notes for PS Care Managers and/or PS Supervisors when needed.

Providing telephone contact support to implement and/or ensure follow through with designated areas of consumers care plans as directed by PS Unit Director or PS Supervisors. This includes such things as:

a) Follow-up with physicians to obtain reports and/or schedule competency evaluations.
b) Order necessary formal/contract services and process service notifications in SAMS.
c) Reestablish support networks for isolated consumers.
d) Assist with the relocation process i.e. complete housing or NH applications and follow-up with facilities etc. as well as arrange emergency shelter in interim.
e) Assist PS Aging Care Managers with gathering other necessary information.

Fax and e-mail information as directed.

Checking Fax Folders and distributing faxes.

Document all case activity in SAMS PS Care Plan Journal.

Do steps necessary to close the consumer to PS as needed.

File.

Assist with running reports in SAMS such as RON and PSI missing data reports.

Delete and shred files in accordance with PS regulations.

Contributes to a positive work environment.

*An employee assigned to this title shall perform a majority but may not perform all of the duties listed in this job description. Conversely minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE One (1) year as a Case Aide 1 (Local government);OR

Two (2) years of public contact work including one (1) year in a human services program;OR

Any equivalent combination of experience and training.

Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operators license. Must have an acceptable driving record. Personal vehicle required for County business employee is eligible for mileage reimbursement.

KNOWLEDGE SKILLS AND ABILITIES
Knowledge of the physical cultural and social aspects of the assigned community.

Ability to obtain evaluate and analyze information from interviews reports records and other type of sources of information and to provide information to clients and other types of personnel.

Ability to establish and maintain positive working relationships.

Ability to learn about Area Agency on Aging Programs and the services of other community agencies.

Ability to communicate verbally with older persons.

Ability to perform simple arithmetic computations.

Ability to follow simple oral and written instructions.

Ability to express ideas clearly and persuasively to elderly clients.

Ability to clearly express ideas verbally and in writing.

Ability to maintain confidentiality at all times.

Ability to communicate fluently in English including telephone contacts face-to-face contacts and communications in large and small group settings.

Ability to read the English writing in cursive and printed forms.

Ability to analyze and interpret information that is received in written and verbal form.

Travels to and interacts with consumers members of the community and representatives of other social agencies in their homes offices and other community locations.

Attends training as required either locally or out of town.

TOOLS AND EQUIPMENT
Telephone personal computer (including word processing and spreadsheet software) calculator writing implements fax machine copy machine and paper shredder.

PHYSICAL DEMANDS
While performing the duties of this job the employee is frequently required to walk sit talk or hear.

The employee must occasionally lift and/or move up to twenty-five (25) pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the office is moderately quiet. Employee may also work in other environments such as schools private homes etc. These work environments may range from quiet to loud.

SELECTION GUIDELINES
Formal application rating of education and experience interview and reference check as well as job related tests may be required.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

FLSA STATUS: FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME)
DESIGNATION: CAREER SERVICES
PAY GRADE: PS-29B
UNION STATUS: PSSU

Created January 2026