Consultant Experience Manager

London - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description:

Consultant Experience Manager (12 Month Secondment)

Cromwell Hospital Kensington SW5 0TU

Full Time (37.5hrs)

Competitive Salary fantastic benefits

We make health happen.

The Consultant Experience Manager plays a pivotal role in ensuring Cromwell Hospital is the preferred destination for its worldclass consultants. Acting as the primary point of contact the postholder delivers highquality proactive support to consultants and their practice teams driving a seamless experience across all hospital departments.

The role focuses on consultant onboarding operational efficiency process optimisation and IT/system readiness while collaborating closely with clinical operational and commercial teams.

How youll help us make health happen.

Youll play a key role in elevating the consultant experience acting as a proactive and welcoming point of contact who ensures every consultant receives seamless support from day one. By streamlining processes resolving issues quickly and championing consultant feedback youll help create a smooth efficient and positive environment that enables worldclass specialists to deliver outstanding care. Your ability to build strong relationships support digital system improvements and collaborate across departments will directly enhance consultant satisfaction and strengthen Cromwell Hospitals reputation as their preferred place to practise.

Key Skills / Qualifications

Experience in healthcare operations or administrative management ideally within a hospital or private healthcare setting.
Strong organisational skills with exceptional attention to detail and the ability to manage multiple priorities.
Excellent communication and stakeholdermanagement skills with confidence engaging consultants and senior leaders.
Proven ability to build strong relationships and deliver a highquality proactive service.
Comfortable working under pressure while maintaining professionalism and consistency.
Strong IT literacy including confidence with hospital systems and MS Office (Word PowerPoint Outlook and Excel).
Ability to analyse feedback and data to drive service improvements and support strategic decisionmaking.
Demonstrated experience in problemsolving taking ownership and ensuring smooth operational delivery.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health from mental and physical to financial social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

Payment of Professional Registration fees
25 days annual leave and our flexible holiday scheme allow you tobuy or sell up to 5 days each year in the flexible holiday window
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Support with travel costs via a season ticket loan or cycle2work
Discounted access to online gym sessions through Gympass
Various family friendly benefits
Opportunity to participate in our annual awards ceremony.

Why Bupa

Were a health insurer and provider. With no shareholders our customers are our focus. Our people are all driven by the same purpose helping people live longer healthier happier lives and making a better world. We make health happen by being brave caring and responsible in everything we do.

We encourage all our people to Be you at Bupa we champion diversity and we understand the importance of our people representing the communities and customers we serve. Thats why we especially encourage applications from people with diverse backgrounds and experiences.

Cromwell Hospital has recently been awarded theInclusive Employers Standard (Bronze) recognizing its commitment to fostering an inclusive workplace. This prestigious accreditation highlights the hospitals dedication to diversity equity and inclusion as well as the efforts of its teams Executive Leadership and the REDI (Respect Equality Diversity & Inclusion) Network.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. Well make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format please email:

If you would like more information on the role or would like to discuss other opportunities suited to your skills and experience please contact

Time Type:

Full time

Job Area:

Business Development

Locations:

Cromwell Hospital London

Required Experience:

Manager

Job Description:Consultant Experience Manager (12 Month Secondment)Cromwell Hospital Kensington SW5 0TUFull Time (37.5hrs)Competitive Salary fantastic benefitsWe make health happen.The Consultant Experience Manager plays a pivotal role in ensuring Cromwell Hospital is the preferred destination for ...