Vendor Management Consultant

Next Horizon is here. Fueled by investments in talent and technology our bold strategy to transform is nearly complete.

At Gore Mutual weve always set ourselves apart as a modern mutual that does good. Now were proudly building on that legacy to transform our companyand our industryfor the better.

Our path forward sharpens our focus on business performance driven by leading technology innovation and an agile high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026 well be uniting two well-established financially strong and trusted brands to become the strongest mutual insurer in Canada ensuring Canadians have purpose-driven insurance options for generations to come.Come join us.

The Vendor Management Consultantis responsible formanagement ofthe Goreexternal vendornetworkwhich includes over 500 vendors whoprovide servicestothe Claims departmentand Gores Vendor Management teamis accountable for the management of a vendor spend of over $60M and the vendors performance includingcustomer service and cost standards of the company.

What you will do:

• Develop andmaintainstrategic partnerships with vendors including externalIMEsLawyersand other 3^rdparty vendors.
• Responsible for the relationship management of vendors for the PreferredPartner Network forAccident Benefits Casualty & Legal
• Accountable for the overall performance of vendor partners.
• Monitor and enforce vendor compliance with contractual and service level agreements (including third party privacy compliance and reputational risks).
• Manage and resolve any issues orcustomer/broker/internalescalations related to the vendors and their services.
• Collaborate with the Claims leadership adjusters and other stakeholders to ensure alignment of the vendor program with the business objectives and customer needs.
• Collaborate with procurement on RFP and contract renewals.
• Negotiate with external vendors on contract renewal and compliance while being mindful of cost containment and savings to impact bottom line revenue.
• Support the transition and integration of Unica vendors to Gore where required
• Collaborate with Project Managers to ensure project timelines are met and work is completed in a timely manner
• Train and educate vendors and internal staff onwhererequired
• Research and implementnew technologiesand tools to program and vendor capabilities
• Overseevendorperformance& identifyimprovementopportunities
• Analyze and report on the vendors performance metrics
• Drive vendor service excellence.
• Identifyand implement opportunities for process improvement cost reduction and innovation
• Prepare and present reports and recommendations to senior management and business partners.
• Regular vendor office visits and face to face meetings with vendor partnerswhererequired
• Monitor and manage regular audits and review of external vendor operations
• Conduct regular audits and reviews of the vendors operations processes and systems to ensurecompliancequality accuracy and timeliness of the appraisals.
• Develop andenforce Vendor Action Plans based onaudit findings.
• Identifythird party risks including privacy and regulatory breaches and/or potential reputational risk and inform as per internal processes.
• Retain andmaintainaccuraterecords of vendor meetingsagendasand action plans.
• Sharefeedback withGore Mutuals Procurement Team highlightingany contractual breaches.

What you will need to succeed:

• Post secondary education undergraduate degree or related experience
• 5-10 years relevant work experience
• Minimum of 5 years of experience in managing external vendors or adjusting claims preferably in Accident Benefits Casualty and Legal is an asset
• Strong knowledge ofvendor managementprocesses standards and tools
• Strong relationship/interaction and negotiation skills
• Experience in performance management and action planning for vendors
• Previousexperience leading the onboarding and off boarding of vendor
• Excellent communication negotiation and relationship management skills.
• Ability toanalyzedataidentifytrends and make recommendations.
• Proficient in Microsoft Office especially Excel and PowerPoint.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Willingness to travel as needed to visit the vendors and their locations
• Ability to lead small projects end to end and drive project outcomes
• Build business cases toshowcasebenefits of vendor management program and new vendors

The expected base salary range for this position is $81000 - $131000. Depending on your relevant experience skills qualifications market conditions and business needs base compensation may vary. You have the potential to earn more through Gore Mutuals discretionary bonus program which gives you an opportunity to increase your total compensation provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits disability insurance retirement plan matching paid time off recognition and perk programs.

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This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process including the application process.

If you require accommodation because of a disability we will work with you to meet your needs.Contact usand a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process please notify your Talent Acquisition Consultant.