IT Administrator

Core Responsibilities Technical Support & Service Delivery
Provide frontline technical support to students faculty and internal staff via email and phone.
Troubleshoot issues related to LMS access account access email device setup and core systems.
Resolve or escalate issues in accordance with established service standards.
Maintain clear documentation of support tickets and resolutions.
Communicate technical solutions clearly to non-technical users.

End-User & Hardware Management
Manage the full lifecycle of employee hardware including procurement configuration deployment refresh planning asset tracking and secure decommissioning.
Prepare and deploy laptops desktops monitors and peripherals for onboarding.
Coordinate access removal and equipment retrieval for offboarding.
Troubleshoot and resolve hardware and connectivity issues for both remote and on-site employees.
Maintain office technology infrastructure including printers conference room equipment wireless access points and network hardware.

Platform & Systems Administration
Administer and support core cloud platforms including Microsoft 365 CRM systems LMS platforms and identity management tools.
Provision and deprovision of user accounts and permissions in alignment with security standards.
Support integrations between systems and assist with troubleshooting workflows or automation issues.
Monitor system health and escalate recurring or systemic risks to the IT Manager.
Assist with the implementation and rollout of new systems or enhancements as directed.
Other duties as assigned

Education and Experience
Post-secondary degree or diploma in Information Technology Computer Science or a related field or an equivalent combination of education and practical experience.
1-2 years of experience in IT administration systems support or helpdesk environments.
Experience providing technical support to end users in a service-oriented environment.
Experience supporting cloud-based SaaS environments.
Experience managing hardware lifecycle processes and asset tracking.
Experience supporting in-office and remote employees.

Technical Skills
Endpoint device configuration and management
User identity and access management
Windows 11 and Microsoft 365 administration
Network fundamentals (firewalls VPN wireless access points)
Hardware troubleshooting and repair coordination
Printer and office infrastructure support
Basic cybersecurity principles and device security practices
Strong troubleshooting and diagnostic skills

Professional Competencies
Excellent customer service and communication skills
Clearly communicate technical issues clearly to non-technical users.
Ability to prioritize and manage multiple requests
Strong documentation habits and attention to detail
High degree of accountability and follow-through
Comfort working independently while collaborating closely with an IT Manager

Other Requirements
Manual dexterity required to use desktop computer and peripherals.
Overtime as required.
Lifting or moving up to 25lbs may be required.

Since its establishment in 2005 the University of Fredericton (UFred) has aimed to provide innovative and adaptable online education. From its inception UFred has remained devoted to delivering accessible high-quality education to professionals across Canada and beyond. Nearly two decades later the University is recognized for its distinctive approach to online learning particularly in the fields of business administration and occupational health and safety.

As UFred prepares for its next phase of development the University has made strides toward global May 2023 UFred was acquired by IU Group (IUG) a prominent educational institution based in Germany. Both establishments share a commitment to making education broadly accessible emphasizing flexibility innovation and quality within their programs. This shared vision facilitated the acquisition and positioning of UFred for further expansion. With IUGs support UFred aims to utilize additional resources and expertise to enhance its offerings and reach a wider audience of learners both within Canada and internationally.

UFreds educational philosophy is anchored in a dedication to accessibility flexibility and personalization. As an online educational institution UFred is committed to providing learners with a rigorous academic experience that equips them for success in a changing global environment. The University values diversity integrity and lifelong learning incorporating these principles into all aspects of its operations. Program curricula are carefully designed to be challenging pertinent and aligned with the needs of both learners and the industry. UFred employs a diverse faculty of experienced professionals who bring a blend of practical knowledge and academic proficiency to the virtual classroom.

Compensation Package

In addition to your base compensation joining the UFred team means becoming part of a growing organization with a mission to provide quality and affordable education globally. UFred values its employees and supports them with opportunities for Wellness and Balance as well as Professional Development.

Wellness and Balance:
UFred employees enjoy subsidized Health and Vision Care an RRSP Match program and a minimum of three weeks of vacation to start. All staff also receive additional paid time off between Christmas and New Years. Flexible work arrangements and an Active Living Benefit support overall wellbeing.

Professional Development:
UFred supports ongoing learning and development through internal and external opportunities and resources to support your growth.

Hours of Work
This is a full-time permanent position (35 hours per week) under regular business hours. The position is based in Fredericton NB with the option to work remotely from anywhere in New Brunswick and attend in-person meetings as required. The ideal candidate resides in New Brunswick or is willing to relocate.

Commitment to Diversity and Inclusion
The University of Fredericton is passionately committed to ensuring a positive and professional working environment in which all people are treated with dignity and respect. We value diversity equity and inclusion and aim to provide a fair and consistent method for filling job openings in support of equality of opportunity and cultural diversity within the organization. We encourage applications from all qualified candidates including women persons with disabilities Black Indigenous and People of Colour (BIPOC) and individuals from LGBTQ2SIA and other equity-seeking communities.

This position is open until March 20 2026. We appreciate all applications received.