Customer Service Officer CasualPart Time and Full Time

Customer Service & Administration Officers

• Casual- Quote Ref 1 in your application
• Part-Time- Quote Ref 2 in your application
• Full Time - Quote Ref 3 in your application
• 7-Day Roster
• Based in Launceston

We currently have a number of opportunities across our Launceston Depot and are interested to hear from people from all walks of life age groups and experience.

You may be semi-retired a parent a student seeking casual/part time work or someone seeking a career change.

Are you a people person who thrives in a fast-paced customer-facing role

Do you love being out and about engaging with the community and making a real impact If so we want you on our team!

Kinetic is Australia and New Zealands largest bus operator moving people safely and reliably 365 days a year. Were looking for two Customer Service & Administration Officers to be the first point of contact for our passengers providing exceptional service and support across our Launceston network.

What Youll Do in the role:

• When you are out on location- you will be a friendly face for our passengers answering questions and providing travel information.
• Assist customers with ticketing reservations and sales to ensure a smooth journey.
• Support our drivers and ensure a comfortable travel experience for everyone.
• Assist passengers with luggage handling when required.
• Handle phone and email enquiries in a polite and professional manner.
• Maintain the cleanliness and presentation of customer spaces.
• Ensure cash handling and transactions are secure and accurate.
• Work across a 7-day roster including weekends and public holidays to keep Launceston moving!

What Were Looking For:

• A strong background in customer service experience in transport retail or hospitality is a plus!
• A proactive and hands-on approach you enjoy interacting with people and solving problems.
• Strong administration and communication skills.
• The ability to work independently and as part of a team in a busy customer-facing environment.
• A reasonable level of physical fitness as you may need to assist passengers with luggage when required.
• High attention to detail especially with cash handling and reservations.

Why Join Kinetic

• We are growing
• Work in a dynamic community-focused environment where no two days are the same.
• Be part of a company that prioritises safety reliability and service excellence.

If you love working with people and want to be part of a team that keeps Launceston moving apply today!