Impact

The Senior Engineering Manager Fullstack Mobile role is a senior people and technology leader within Shipts Gig Operations engineering organization. This role reports directly to the Director of Engineering for Gig Ops Fulfillment and is responsible for leading 10 engineers across mobile frontend and backend disciplines.

This leader oversees one or more agile software development squads driving long-term technical strategy engineering excellence delivery predictability and team health across diverse experiences and capabilities. Compared to the Engineering Manager role the Senior Engineering Manager operates with broader ownership deeper architectural influence higher cross-functional visibility a wider breadth of stakeholders and increased responsibility for scaling teams managing complex initiatives and shaping engineering culture.

Senior Engineering Managers collaborate with Staff & Principal Engineers Product Managers UX Designers & Managers Data Scientists Operations Managers and partner engineering teams to execute against multi-quarter roadmaps strengthen engineering fundamentals develop talent to meet engineering expectations of the next level remove organizational bottlenecks and guide engineers through ambiguity with clarity and strategic direction.

This is a high-impact role that requires strong technical depth exceptional leadership maturity strategic decision-making and the ability to steward tech assets and engineering teams through modernization and AI-driven transformation.

Strategic Technical Leadership

• Lead and influence architectural direction across frontend (React Native) and backend (Golang microservices Kafka Google Cloud Platform backend-for-frontend vendor integrations) domains.

• Partner with Engineering Product UX Data Science and Operations leaders to define multi-quarter modernization plans system migrations quality bars and domain boundaries.

• Ensure teams consistently adopt modern practices (architectural patterns observability performance optimization AI-assisted development).

• Oversee the technical strategy for your areas of responsibility ensuring alignment with Shipt- or department-wide architectural principles and long-term company goals.

• Drive cross-team technical initiatives that improve stability reliability and operational excellence.

Cross-Discipline Leadership

• Own delivery for frontend experiences and backend capabilities ensuring predictable execution against roadmaps OKRs and quarterly commitments.

• Lead technical planning cycles capacity planning dependency mapping long-range planning and risk mitigation.

• Drive resolution for complex cross-functional blockers escalating when necessary.

• Establish processes that improve productivity throughput rollout safety code quality and release cadence.

• Ensure high operational readiness across all owned services SLOs observability instrumentation dashboards runbooks on-call rotations and alert tuning.

People Leadership & Organizational Scaling

• Manage 10 engineers across disciplines and levels.

• Guide career development through structured mentorship progression frameworks and personalized growth plans to meet and exceed engineering expectations.

• Establish high talent density through strong hiring rigorous performance management and mentorship programs.

• Scale and size teams sustainably anticipating skill gaps capacity needs and future organizational structures.

• Build and reinforce a culture of high accountability ownership and continuous improvement toward the demonstration of Shipt Values.

Cross-Functional Stakeholder Management & Influence

• Serve as the primary engineering partner to Product UX Data Science and Operations for your areas of responsibility.

• Translate product strategy internal customer needs and business outcomes into technical direction and execution plans.

• Influence prioritization and sequencing decisions through strong technical judgment and data-driven reasoning.

• Build strong relationships with internal stakeholders across Gig Ops Marketplace Partner Engineering Infrastructure Fraud Compliance and Data Science.

• Communicate progress risks blockers trade-offs and decisions early clearly and often to leaders and partners.

Engineering Excellence & Continuous Improvement

• Champion AI-assisted engineering practices expanding use of Copilot Gemini automated test agents refactoring agents and intelligent developer workflows.

• Improve engineering fundamentals across code quality testing maturity observability scalability and architectural hygiene.

• Establish and continuously improve product team working agreements drawing from expertise and experience with multiple agile software development methodologies.

• Lead agile ceremonies (e.g. sprint planning backlog refinement stand-ups demos retrospectives).

• Lead post-incident reviews and systemic corrective action initiatives across multiple teams.

• Establish and drive engineering metrics (DORA quality KPIs incident metrics velocity cycle times).

• Promote a culture that values learning experimentation craftsmanship and psychological safety.

Candidate Profile

Qualifications

• Bachelors or advanced degree in Computer Science Software Engineering or equivalent practical experience.

• 7 years of professional engineering experience preferably building customer-facing or critical realtime systems.

• 2 years of formal engineering people leadership including managing multiple engineers or teams.

• Proven experience designing and delivering distributed high-availability scalable systems.

Technical Leadership Proficiencies

Fullstack Mobile Engineering Expertise

• Ability to guide engineers across multiple disciplines:

• Frontend (React Native)

• Backend (Golang REST APIs Kafka Postgres Redis scaling and resiliency patterns)

Architecture Systems & Modernization

• Understanding of large-scale system design domain-driven architecture event modeling and service contracts.

• Experience guiding modernization efforts service decomposition platform / vendor migrations performance rewrites observability upgrades.

Engineering Metrics & Operational Maturity

• Strong fluency in SLOs/SLIs incident management root cause analysis and reliability frameworks.

• Experience using engineering metrics to guide team-level continuous improvement.

Stakeholder Management & Business Alignment

• Understanding of last-mile delivery fulfillment and gig work with independent contractors.

• Ability to align engineering roadmaps with business OKRs customer outcomes and long-term strategy.

Team Scaling & Resource Planning

• Proven ability to scale engineering teams including capacity planning performance management and leveling strategies.

• Experience in headcount planning budgeting inputs and strategic forecasting.

• Familiarity with agile software development methodologies.

Leadership Behaviors

• Strategic Thinker: Operates at multi-quarter horizons with strong architectural and organizational awareness.

• Talent Multiplier: Develops senior engineers into future leaders; builds durable high-performing teams.

• Influential Communicator: Navigates ambiguity and influences across engineering product and business stakeholders.

• Operationally Excellent: Instills accountability high quality craftsmanship and strong on-call readiness.

• Culture Builder: Models a high degree of professionalism and professional maturity and champions Shipt Values of Drive Rally Positivity Authenticity and Caring.

• AI-Forward Leader: Encourages responsible adoption of AI-assisted engineering practices appropriate to engineering level and helps position Shipt for AI-native development.

• Courageous & Principled: Makes difficult decisions when needed prioritizes ruthlessly and knows how to pragmatically decide when to ship when to do it right and when to pay down tech debt.

Pay Range: $140000 - $251200

Please note that the salary range above is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location.

Skills & Education

This list includes key skills used in this job but is not inclusive of all skills needed for the role. Please see any required education below.

Agile Software Development Go Programming Language React Native Technical Leadership

Bachelors Degree or equivalent experience Required

Work Arrangement

Shipt considers candidates located near a Shipt office or workspace in Birmingham San Francisco or Minneapolis to be hybrid which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate collaborate and spark team -office expectations will vary by role and leader. Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.

About Shipt

Shipt is a retail tech company that connects people to reliable high-quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love retail businesses to more satisfied customers and workers to new earning opportunities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race color national origin ethnicity religion or religious belief sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age military or veteran status disability or any other characteristic protected by law.

Please inform your recruiting contact upon initial connection if you need a reasonable accommodation. If you need assistance filling out a job application please complete this form.

For technical interviews Shipt uses an online coding the event you may need a reasonable accommodation to use the online coding platform please connect with your recruiter.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Employees (and eligible family members) are covered by medical dental vision and more. Employees may enroll in our companys 401k plan. Employees will also be eligible to receive discretionary vacation for exempt team members paid holidays throughout the calendar year and paid sick leave. Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.