Business Capability Expert – IGTD Service (Colorado Springs, COPlymouth, MN)

Job Title

Job Description

Business Capability Expert IGTD Service (Colorado Springs CO/Plymouth MN)

As a Business Capability Expert within IGTD Service Operations you will drive the optimization and continuity of endtoend service capabilities with a strong focus on fulfillment and service execution. You will manage and improve service tooling and data (including ServiceMax and SAP) resolve operational issues and support innovation initiatives such as remote service platforms. Your work enables scalable compliant and efficient service delivery across coronary peripheral vascular and cardiac solutions.

Your Role

• You support the IGTD service and commercial organizations in realizing their strategic objectives by evaluating and improving servicerelated business processes.
• You cocreate and deploy new capabilities across process tools people and data within the endtoend IGTD Service domain working closely with Central Functions CoEs and Local Process Owners.
• You analyze operational and system data correct issues build business cases for improvements lead crossfunctional workshops and maintain a strong global stakeholder network across service production commercial teams and regions.

Youre the Right Fit If:

• You have 7 years of international experience in the service domain including installed base management service contracts fulfillment recurring revenue models spare parts and remote/field service delivery.
• You bring experience in Healthcare preferably within the medical device industry.
• You are a selfstarter with a strong sense of ownership adaptability and focus on impact.
• You communicate effectively and collaborate comfortably with global teams across time zones.
• You hold a Bachelors or Masters degree in Business Administration Engineering Information Technology or an equivalent field.
• Able to travel globally (up to 20%)
• You must be able to successfully perform the following minimum Physical Cognitive and Environmental job requirements with or without accommodation for this position

Specific Technical Requirements:

• Handson experience and strong IT affinity with ServiceMax SAP and servicerelated platforms (Salesforce experience is a plus).
• Proven ability to manage system and data registration resolve operational issues and support endtoend service processes.
• Experience with KPI monitoring and reporting data management and analysis regulatory compliance and continuous improvement.
• Ability to work endtoend across service production and commercial teams.
• Participation in innovation projects such as remote service platforms and integration of acquired companies into service infrastructure.
• Commercial experience is a nice to have

How we work together
We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week.

Philips Transparency Details

The pay range for this position in (Colorado) is $122000 to $194000

The pay range for this position in (Minnesota) is $128000 to $204000

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills experience business needs geographical location and internal equity.

In addition other compensation such as an annual incentive bonus sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program which includes a generous PTO 401k (up to 7% match) HSA (with company contribution) stock purchase plan education reimbursement and much more. Details about our benefits can be found here.

At Philips it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa now or in the future.

Company relocation benefits will not be provided for this position. For this position you must reside in or within commuting distance to Colorado Springs CO or Plymouth MN.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.