Aladdin Client Success Specialist, Associate

Aladdinis BlackRocks central technology platform that connects the key functions of investment management into one integrated system. From portfolio managementand trading to compliance operations and risk oversight Aladdin brings together people processes and data to create a seamless investment process. By providing a common platform and consistent information Aladdin helps organisations make informed decisions manage risk effectively and trade efficiently ultimately drivingbetter outcomes for investors andinstitutions worldwide.

We bring a breadth of experience across regions strategies and asset classes.

• 30 Years of experience delivering solutions

• 1100 Aladdin clients

• 5500 skilled engineers financial modelers and data experts supporting Aladdin

The Aladdin Client Experience team isthe global client services organisation supporting Aladdin users around the world. With a collaborative team of over 400 memberswe

• Provide outstanding client service to users every time

• Solvecomplexproblems bydeliveringinnovative solutions

• Collaborate with others knowing we achieve moretogether

• Learn every day questionassumptions and embrace change

• Foster a fun innovative and inclusiveteam atmosphere

About this role

Our Aladdin Client Experience team strives to offer outstanding service.As the first contact pointfor many of our clientsClient Success Specialistsassistclients with inquiries and issues using product knowledge andproblem-solving skills.

Client Success Specialistsare responsible forowning client inquiries end-to-end ensuringtimelyresolution consistent communication and a positive client-first experience. This role requires strong accountability operational discipline and sound judgement using processes and workflows as enablers of quality and consistency never as barriers to helping clients.

We are united through a common zeal for overcoming hurdles consistently growing our understanding and guaranteeing our clients feel supported and empowered at every stage.

Key Responsibilities:

• Serve as a primary point of contact for client inquiries via ServiceNow email and phone

• Own client inquiries end-to-end ensuringtimelyresolution and clear communication

• Deliveraccurate high-quality responses aligned to defined service standards

• Identifyrecurring issues and partner internally to improve client experience

• Contribute to client calls and follow up on agreed actions

• Leverage technology automation and tools to enhance efficiency and outcomes

• Continuously develop product knowledge and client engagement skills

Required Experience:

This is an entry-level role whereyoullneed to have:

• A demonstrated curiosity in the intersection of finance and technology

• Previousexperience in a client- or customer-facing environment with a focus on delivering excellent service

• Excellent written and verbal communication skills with the ability to navigate complex or sensitive situations listen actively and respond with empathy and professionalism.

• Eagerness to explorenew technologiesand adeptness in promptly implementing newfound knowledge

• Proficient in managing various tasks simultaneouslyshowcasingexcellent organization and problem-solving capabilities adept at working independently and in a team setting

• Analyzingsituations with attention to detail

• Enthusiasm for learning in a fast-paced evolving environment