Assistant Front of House Manager

WELCOME TO A WORLD OF OPPORTUNITIES AT IRELANDs #2 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!

TheConrad Dublinis a5*hotelandpart of the Hilton Luxury Division. We aim to offersmart luxury travelers inspiring connections & intuitive service in a world of style. We areone of the best5*luxury hotels in the country.

Conrad is Empowering and Bold

Benefits

Working for Hilton means you arejoining an international company with more than 9000 hotels across the globe andcomes with numerous benefits such as:

• Travel- Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
• Team Member Gym a dedicated team member gym with free access 7 days a week
• Benefit Discounted rates for Conrad Teams members across a wide range of High Street retailers
• Development Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
• Holidays 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
• Maternity & Paternity Paid leave for those that qualify
• On shift complimentary meals on duty & uniforms provided

An Assistant Front of House Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

The Job Role

• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brands loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Assist the Front Office Manager with setting departmental objectives work schedules budgets policies and procedures
• Monitor the appearance standards and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products services pricing and policies as well as knowledge of the local area and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings in the absence of the Front Office Manager and produce minutes
• Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
• Assist the Front Office Manager with recruiting managing training and developing the Front Office team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

The ideal candidate should have:

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership interpersonal and communication skills
• Accountability and resilience
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

EOE/AA/Disabled/Veterans