Senior Software Engineer II Client Activation

About Us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice and patients accessing high-quality care. Powered by technology we are a three-sided marketplace that empowers providers augments insurance payors and serves patients. Following the mass increase in depression and anxiety the need for accessibility is more important than ever. To make our vision for mental healthcare a reality were building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021 weve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. Weve raised more than $178mm of funding from Sequoia Capital Transformation Capital TCV SignalFire and others.

The Opportunity:

Were hiring a Senior Software Engineer II to own and evolve the systems that power critical client activation flows at Grow including scheduling appointment notifications and post booking this role youll take end to end ownership of highly operational systems that span backend jobs third party integrations and client state.

Youll join a team responsible for some of the most trust building moments in the client journey. This role is ideal for an engineer who enjoys working in complex systems diagnosing ambiguous issues and building reliable infrastructure that supports both day to day operations and long term scale.

Why the Role Matters

Client Activation sits at the center of client trust and retention. Systems like scheduling authentication and notifications directly impact whether clients show up to care feel supported and continue using the platform. As Grow scales these systems become more complex with asynchronous workflows multiple third party vendors and increasingly nuanced client state.

This role exists to uplevel the reliability observability and ownership of Client Activation systems. By building durable infrastructure and clear diagnostic paths this engineer ensures that the team can resolve issues quickly reduce escalation and continue making progress on roadmap and experimentation work without being blocked by operational burden. The impact of this role is measured not just in features shipped but in trust earned with Clients and Providers.

What Youll Be Doing:

• Design and evolve scalable reliable backend systems that support high availability and performance across critical product workflows
• Own appointment and notification systems end to end including backend jobs workflows and integrations
• Improve the reliability performance and observability of the Client Activation surface area
• Partner closely with Product and Data Science to translate Client Activation goals into technical designs and execution plans
• Contribute to technical planning and help shape longer term technical direction for Client Activation
• Use data deeply to instrument systems measure impact and continuously optimize performance of our scheduling appointment notifications and post booking experiences

Youll Be a Good Fit If:

• 6 years of professional software engineering experience with ownership of production systems
• Strong backend engineering experience Python preferred
• Experience building or maintaining asynchronous systems background jobs or event driven workflows
• Strong debugging and diagnostic skills across distributed systems
• Comfort working with third party APIs and integrations
• Ability to operate independently in ambiguous operationally complex problem spaces
• Product-minded approach with an understanding of how technical decisions impact user experience and business outcomes
• Ability to collaborate closely with cross-functional partners including Product Design and Data Science
• A bias toward ownership speed learning and continuous improvement

Role Details:

• Employment Type: Full Time Exempt (or Non-Exempt)
• Base Compensation: The base compensation range for this position is $200000$250000 USD Annually.

This is ahybrid role with the expectation to work onsite from our NYC San Francisco or Seattle hub location three days per week (Tuesday Wednesday and Thursday) and travel 23 times per year (e.g. company and department offsites).

The base compensation for this role will vary depending on several factors including relevant experience qualifications and the candidates working location.

Full Time Employee Benefits:

• Comprehensive Health Coverage: Medical dental and vision insurance plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO 12 paid holidays and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-costaccess to therapy through the Grow platform weekly flexible hours for self-care (Mental Health Mornings/Afternoons) and memberships to leading wellness apps (such as One Medical Headspace and Talkspace).
• Extra Perks: Pet insurance discounts commuter benefits and global travel assistance.

Research shows that some groups hesitate to apply unless they meet every qualification. If youre excited about this role but dont check every box we encourage you to apply. At Grow we value diverse experiences transferable skills and the unique strengths each person brings.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

Use of AI Tools: By submitting your application you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically we use a third-party AI toolGem to assist in theinitial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly no hiring decisions are made by the AI tool.All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gems approach to compliance withCalifornia FEHA regulations on automated decision systemsandNew York Local Law 144can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work or would like more information about how your application will be processed please contact us at . If you require an accommodation due to a disability or have concerns about the use of AI in the hiring process please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.